Offer summary

Qualifications:

Bachelor’s degree in Behavioral Health or equivalent experience required., 5+ years of related experience in crisis intervention or behavioral health., Preferred: Master’s degree in Behavioral Health or Social Science., Licenses such as LISAC, LMSW, LBSW, CEAP, or LMFT are preferred. For LA Healthcare Connections, LPC, LCSW, or LAC is required..

Key responsabilities:

Collaborate with educational institutions and crisis service providers to enhance crisis intervention efforts.

Monitor and verify compliance of crisis provider services with contractual obligations.

Educate local schools on identifying mental illness warning signs and appropriate responses.

Conduct analyses and meetings to improve crisis system processes and resolve issues.

Job description

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Work in collaboration with schools of higher education, county first responders, law enforcement, emergency departments, providers, crisis mobile teams and the Cenpatico Crisis Line provider to support the delivery of coordinated and effective crisis services.

Develop relationship with all local schools of higher education and coordinate crisis prevention and disaster recovery efforts

Verify crisis provider services are delivered in accordance to contract expectations

Facilitate the issuing of Corrective Action letters to providers for non-compliance to contract requirements

Verify follow-up occurs after crisis interventions to effectively coordinate care

Educate local schools of higher education about how to identify the early warning signs of mental illness and what actions to take to safeguard students, faculty and the community

Support the Crisis System Plan and the development of provider crisis programs and services within the Provider Network.

Monitor the performance of the Crisis Line provider, Crisis Mobile Teams and other providers of crisis services

Support the development of Crisis Response Center processes to verify effective coordination of care with other providers

Establish baseline data; collect, analyze and report outcomes and progress in reaching program goals.

Support the coordination of crisis system processes among system partners, including schools of higher education, crisis providers, intake agencies, emergency rooms, police and fire

Conduct root causes analyses, conduct rapid cycle improvement processes

Conduct cross departmental and cross system collaborative meetings to execute initiatives and resolve system issues

Receive and respond to external system partner related issues in a timely manner

Troubleshoot service delivery and coordination issues on behalf of system partners

Educate system partners regarding policies and procedures related to referrals, website education, and problem solving

Implement and monitor project plans to meet goals and timelines

Request corrective action plans from providers that are non-compliant and/or fail to meet contract requirements

Develop training modules and train appropriate users

Support the involvement of Peer and Family Support Services, and wrap around and community based services to both stabilize and reduce crisis in the community.

Provide on-call telephonic coverage 24 hours a day, in rotation as assigned, to provide consultation
Performs other duties as assigned

Complies with all policies and standards

Education/Experience: Bachelor’s degree in Behavioral Health or equivalent experience. 5+ years of related experience. Master’s degree in Behavioral Health or Social Science preferred.

License/Certificates: Licensed Independent Substance Abuse Counselor (LISAC), Licensed Master Social Worker (LMSW), Licensed Bachelor Social Worker (LBSW), Certified Employee Assistance Professional (CEAP) or Licensed Marriage & Family Therapist (LMFT) preferred.

For LA Healthcare Connections plan only: One of the following licenses is required: Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or Licensed Addiction Counselor (LAC)

Pay Range: $55,100.00 - $99,000.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Required profile