Offer summary

Qualifications:

Proven customer service and data entry experience., Strong written and oral communication skills., Attention to detail and high accuracy in processing information., Ability to maintain confidentiality and adapt to change..

Key responsabilities:

Review incoming documentation to determine eligibility for coverage elections.

Take accountability for the entire process from receipt of work to resolution.

Ensure sensitive information remains confidential and adheres to company guidelines.

Perform other duties as assigned while maintaining regular attendance and punctuality.

Job description

Right Pay. Right Schedule. Right at Home!

Businessolver is currently looking for a short-term Consumer Accounts Processing Specialist.

Start Date of 5/19/2025
100% Remote - Work & Train from Your Home
$17.00 per Hour

Businessolver is offering an opportunity custom tailored for you. We are seeking Temporary Processing Specialists to support our clients by processing requests regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

Schedule/Hours:

Expected Weekly Hours: 40 hours per week minimum
Expected Daily Hours: 8 hours per day minimum
Schedule: Monday - Friday (eight-hour shifts) with the ability to start anytime between 7 AM - 9 PM CST
Anticipated Temporary Assignment Length: Two Months (with the potential for a longer assignment)

The Gig Details:

Review all incoming documentation and determine eligibility for coverage elections
Must be a resourceful and creative problem solver; ability to anticipate/identify areas of concern or risk
Take accountability for entire process from receipt of work to resolution and closure
Work under general supervision following established procedures
Ensure sensitive information remains confidential and adheres to company guidelines
Regular attendance, punctuality, and schedule adherence are required
Performs other duties as assigned

Ideal Skills (but not required):

Experience with Verification Services, COBRA Administration, Leave of Absence, Retiree Services, and Document Fulfillment
Benefit Administration experience / Life and Health license

Required Skills & Abilities:

Proven Customer Service and Data Entry experience
Can self-start and maintain a positive, upbeat attitude
Keen attention to detail and high accuracy on processing information
Dedication to providing exceptional customer service for both internal and external partners
A thorough understanding and adherence to information confidentiality
Flexibility - on this team, we roll up our sleeves and help out where help is needed and ability to adapt to change
Strong written and oral communications
Competitive, team player who strives for excellence

BYOT (Bring Your Own Technology) - In This Role You Will Utilize Your Own Technology. We Require that You Have:

Windows Enabled PC/Laptop or MacBook (Chromebooks and Tablets are NOT supported)
Internet speeds of above 50 Mbps (Download) and 5 Mbps (Upload)
Ethernet Cable Connection
We also highly recommend that applicants possess a 2nd monitor (screen) when performing the role

Training

Businessolver will provide a 1.5-week training program prior to “going live”.
The training schedule will be 9 – 5 PM CST for the first 1.5 weeks.
Training will be a combination of live virtual classroom training and self-paced coursework (all completed from your home).
On average, new Advocates will spend 20 hours per week attending on-camera sessions via Microsoft Teams, and an average of 10-20 hours per week completing self-guided learning work.
It is required that all Member Advocate new hires attend all training sessions provided.

**Please note that the completion of a background check is required for this role.

Required profile