Offer summary

Qualifications:

Experience in customer service or customer success roles., Strong communication and interpersonal skills., Familiarity with healthcare technology and data exchange solutions., Ability to work collaboratively in a remote team environment..

Key responsabilities:

Engage with customers to understand their needs and provide support.

Collaborate with internal teams to enhance customer experience.

Assist in the implementation of customer success strategies.

Monitor customer feedback and report on satisfaction metrics.

Job description

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.

Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.

Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

If you are an experienced customer service professional and do not see a current opening that matches your skillset or career goals, we encourage you to complete this application so our Talent Acquisition team may reach out to you when an applicable opportunity arises.

We look forward to connecting with you!

We are not accepting agency submissions for this role.

To learn more about us visit consensus.com

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