Offer summary

Qualifications:

5 years of experience with ServiceNow, specifically in CMDB and Configuration Items (CIs)., Strong understanding of configuration management principles and practices., Ability to design and maintain configuration management programs., Experience in ensuring data accuracy and relationships within a CMDB..

Key responsibilities:

Design and maintain the configuration management program for the ServiceNow CMDB.

Ensure the accuracy of configuration item attributes and relationships.

Collaborate with the IT Architecture team to support technical services.

Manage and report on the overall health of the CMDB.

Job description

Under the supervision of the Director, IT Architecture, the IT Configuration Management Database (CMDB) Analyst is responsible for the design and maintenance of the configuration management program to include ServiceNow CMDB configuration item attributes, relationships and overall accuracy.

Need 5 years of ServiceNow experience in the areas of ServiceNow CMDB/CIs as a CMDB Business Analyst.
The CMDB is the ServiceNow database that stores information about all technical services. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service

Required profile