Offer summary

Qualifications:

Fluent in English and Spanish, with advanced written and spoken knowledge in Spanish mandatory., Educational background in Veterinary Medicine or a related field preferred., Experience in a veterinary support role or customer service within the pet care industry is essential., Tech-savvy with the ability to multitask in a fast-paced, digital environment..

Key responsabilities:

Respond to customer inquiries in Spanish via communication channels promptly and accurately.

Provide expert advice on pet care, nutrition, behavior, and health tailored to consumer needs.

Build and maintain strong relationships with pet owners and vets, ensuring clear and empathetic communication.

Assist in developing content and guidelines that reflect best practices and compliance standards.

Job description

Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Services (NBS)

Full-time/100% remote

Fluent in English and Spanish

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

Position Summary:

As a Consumer Engagement Veterinary Assistant at Purina, you will be the frontline expert providing personalized pet care, behavioural, and nutritional advice to our consumers via our communication channels. Your role is vital in ensuring a seamless, engaging experience that not only addresses customer queries but also builds lasting trust in our brand. You will work closely with cross-functional teams to help drive the success of a new project, support our CRM and data initiatives, and ensure compliance with legal and internal standards for consumer communication.

At Nestlé Business Services, diversity and inclusion are at the core of our values. We are committed to providing a flexible and supportive work environment. If you have any special needs, we will work with you to make the necessary accommodations.

A Day in the Life of a Purina Veterinary Assistant:

Respond to Spanish customers inquiries via our communication channels promptly and accurately.
Provide expert advice on pet care, including nutrition, behaviour, and health topics, tailored to each consumer’s needs.
Build and maintain strong relationships with pet owners and vets by delivering clear, empathetic, and actionable advice.
Follow up with customers to ensure their issues are resolved and capture valuable feedback for continuous improvement.
Assist in developing content and guidelines that reflect our best practices and compliance standards.
Work closely with internal stakeholders to relay consumer insights and support business decision-making.
Ensure all interactions align with Purina’s standards and legal requirements.
Help maintain adherence to updated guidelines, especially concerning consumer consent and data protection.

What Will Make You Successful:

Advanced Written and Spoken Knowledge in Spanish (mandatory).
Education background in Veterinary Medicine or a related field is preferred.
Experience in a veterinary support role or in customer service within the pet care industry (familiarity with pet nutrition, behavioral care, and health issues).
Prior experience managing costumer relations is highly desirable.
Tech-savvy with the ability to multitask in a fast-paced, digital environment.
Comfortable working autonomously and collaboratively in a hybrid setting.
A passion for animal care and a consumer-centric mindset.
Adaptability and a willingness to learn new tools and processes.
Commitment to upholding Purina’s values and ensuring legal compliance in all communications.

What we offer:

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: