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Customer Support Assistant Manager - Ajmer

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Canada

Offer summary

Qualifications:

Excellent understanding of management techniques, Proficiency in English, Knowledge of customer service tools and software, Prior experience in a Digital Marketing Agency preferred..

Key responsibilities:

  • Enhance the customer experience and support organic growth
  • Take responsibility for consumer complaints and ensure resolution
  • Maintain thorough records of customer interactions
  • Utilise resources to meet qualitative and quantitative goals.

FoodMe Global / Dine Palace logo
FoodMe Global / Dine Palace SME https://www.foodme.mobi/
51 - 200 Employees
See all jobs

Job description

This is a remote position.

We are looking for a Customer Support Assistant Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities
-Enhance the customer experience, engage customers, and support organic growth
-Take responsibility for consumer complaints and see them through to completion
-Establish a clear mission and implement techniques geared towards achieving it.
-Maintain thorough records and record your interactions with customers.
-Keep abreast of market developments and employ best practices as necessary.
-Utilise assets and manage resources to meet both qualitative and quantitative goals.
-Keep a clean workflow in accordance with priorities.

Requirements
-Excellent understanding of management techniques
-Proficiency in English
-Knowledge of customer service tools, databases, and software at a working level
-Ability to lead and strategize Well-developed client-facing and communication abilities
-Advanced multitasking and troubleshooting abilities
-Prior experience in Digital Marketing Agency will be preferred 
-Available to work as per EST time 9:00am - 5:30pm

Benefits
- Friendly Environment
- Guaranteed Growth






Salary:

25,000/-

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer DevelopmentDigital Marketing

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Management
  • Multitasking
  • Customer Service
  • Communication
  • Strategic Thinking
  • Leadership
Are you interested?

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