Customer Success Associate
Are you ready to drive real change in healthcare?
At Semble, we're transforming private healthcare with our SaaS clinical system. Already trusted by thousands of clinicians and used in the care of over 8 million patients, we’re the UK market leader in private primary care and the fastest-growing practice management software provider. Backed by leading investors—including Mercia Ventures, Octopus Ventures, and Smedvig Ventures—we’re scaling rapidly, and we need an exceptional Customer Success Associate to drive impact across our SMB customers.
The Role
As a Customer Success Associate you will play a key role in shaping the experience of our SMB customers. You will be the trusted advisor guiding them from onboarding to long-term success—ensuring they realise value quickly, adopt best practices, and maximise their potential with Semble.
This is not just another customer success role; this is an opportunity to be at the heart of a fast-growing, mission-driven company transforming healthcare. You will build deep relationships with customers, proactively support their growth, and play a direct role in driving retention, expansion, and product adoption.
Your success will be measured by Net Revenue Retention (NRR), and as part of our growing team, you’ll have the chance to make a real impact, develop your skills, and advance your career in an exciting, high-growth environment.
Why join Semble?
Be part of something big: be part of a mission-driven company transforming healthcare
Work with exceptional people: join a smart, ambitious, and supportive team.
Growth opportunities: join a company on an exciting growth journey, with ample opportunity for professional development.
Skills and experience you’ll bring
Relationship management
Experience in a customer-facing role, preferably in healthcare or SaaS, with a track record of driving retention and building client trust.
Product expertise
Ability to understand a complex SaaS product, communicate its value, and drive adoption through data insights and customer feedback.
Commercial mindset
Proactively identify upsell and revenue opportunities, manage subscriptions, and secure renewals.
Data-driven & resilient
Track customer engagement, conduct health checks, and use insights to mitigate churn and drive success. Strong problem-solving skills and composure in handling client interactions.
Curious & collaborative
A proactive learner who thrives in a fast-paced, team-oriented environment, balancing competing priorities with excellent time management.
Key criteria
Bonus points for:
What you’ll get in return
We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry. We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know.
If you’re ready to take the next step in your career and make a real difference in healthcare, we want to hear from you.
Compensation£30–34k
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