Offer summary

Qualifications:

Fluent in Japanese (N1 level) and business-level English (B2 or higher), Proven experience in remote support for Japanese clients, preferably in the FinTech sector, Bachelor’s degree from a Japanese university is preferred, Strong technical aptitude and excellent communication skills..

Key responsabilities:

Handle client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy

Craft detailed responses to ensure clear communication and process requests according to established guidelines

Identify and report issues to the Team Leader or relevant department while collaborating with internal teams

Assist clients with troubleshooting on trading platforms and transcribe Japanese names into Latin characters accurately.

Job description

Purple Technology, a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry, is currently seeking Customer Support Specialist fluent in Japanese for JST and CET working hours.

The primary role involves delivering customer support in a FinTech-related service and handling client inquiries through e-mail and Japanese chat. Additional responsibilities include administrative tasks like customer registration and maintaining communication records.

What will you be working on?

Handling client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy

Crafting detailed, well-structured responses to ensure clear and effective communication

Processing requests according to established guidelines and procedures

Identifying and reporting issues or errors to the Team Leader or relevant department

Working with trading platforms, replicating reported issues, and assisting clients with troubleshooting

Transcribing Japanese names into Latin characters accurately

Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution

What we expect from you:

Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector

Strong ability to analyze and resolve issues while maintaining high service standards

Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)

Bachelor’s degree from a Japanese university (preferred)

High technical aptitude and ability to quickly adapt to new software and financial applications

Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members

Strong sense of responsibility, reliability, and teamwork

Self-motivated with a proactive approach to problem-solving

Ability to work in either EU or JP time zones

Willingness to continuously learn and develop expertise in financial applications and trading platforms

Interested? We’d love to hear from you!

If you believe you are the right fit for this role, we warmly encourage you to submit your CV along with a cover letter explaining why you would be a great addition to our team.

As part of the application process, we kindly ask you to complete a short case study within the application form.

The purpose of this exercise is to help us understand your Japanese communication skills, problem-solving approach, and ability to handle client interactions professionally.

The case study should take no longer than 10 minutes, and we sincerely appreciate the time and effort you put into your response. Your input will help us determine which candidates we would love to meet in the next steps of the hiring process.

Thank you in advance for your application—we look forward to getting to know you!

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