Head of Technical Solutions

How will you help us make an impact? 👩‍💻👨‍💻

Are you passionate about building teams, tools, and processes that unlock value for customers through technical solutions leveraging the Salesforce platform?

Do you have the expertise related to overall solution delivery across the complete software development lifecycle?

Do you have experience delivering products built on Salesforce and defining the implementation best-practices to drive success?

If you answered yes to these questions, and are interested in joining a fast-moving and high-growth organization, keep reading! 

The Delivery Architect team within Clariti's Professional Services is tasked with ensuring the customer solutions delivered are architecturally sound, that they follow technical recommendations and best practices, and is the owning team for strategic internal initiatives to drive higher quality of delivery and faster time-to-value for our customers. The Clariti Enterprise solution is a purpose-built product for community development that is built upon the Salesforce platform.

The ideal candidate for this role brings a blend of technical expertise, business acumen, and strategic relationship management skills to best influence the success of the Clariti solution implementation by way of the Delivery Architect team, our System Integrator partners, and the senior leadership teams of our customers.

Reporting to the Director, Professional Services, the Head of Technical Solutions is a senior leader within the Clariti Professional Services organization and is responsible for providing effective solution architecture oversight for a team of Clariti Delivery Architect team members. As their manager, you will provide guidance, coaching, and support to influence successful outcomes for all projects within your portfolio. 

In addition to people management responsibilities, the individual will be responsible for one or more strategic customer accounts.

In this partially billable role, the Head of Technical Solutions works closely with customers, the System Integrator partners, and the Clariti Customer Experience Department to ensure the overall success of the implementation of Clariti solutions. This individual is responsible for ensuring that effective architecture services are provided, methodology is followed and is the primary point-person from delivery aligned to the customer executives throughout the services lifecycle. In addition to delivery support, the Head of Technical Solutions will collaborate with the Services Client Partner and the Customer Success Manager to position additional Clariti Services to support the customer's success.

As a Head of Technical Solutions at Clariti, you’ll get to :

• Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers. 
• Lead Clariti internal strategic initiatives by developing repeatable patterns, tools, and processes plus technical guidance, recommendations, and best practices that enable our Professional Services team to efficiently deliver high quality solutions. 
• Oversee the end-to-end architecture and design of Clariti solutions (powered by Salesforce), ensuring they align with business requirements and best practices. 
• Ensure scalability, security, and performance in Clariti implementations. 
• Provide architectural guidance and technical oversight on multiple projects, identifying potential risks and mitigation strategies. 
• Establish and enforce governance frameworks to maintain consistency and quality across all Clariti implementations. 
• Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level.
• Manage the overall services relationship between strategic customer, partner, and Clariti during transformations, building credibility and trust from sales support through implementation and post-go-live.
• Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction. 
• Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customer delivery to achieve their business outcome.
• Drive a consistent customer project and delivery experience through our Delivery Architect team.
• Assist in pre-sales and business development efforts by providing technical leadership and strategic input. 
• Manage project timelines, budgets, and resources efficiently. 
• Attract, onboard, and develop top talent to build a high-performing team of Delivery Architects to meet high demands at scale. 
• Provide coaching and mentoring for the Clariti project team. 
• Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team. 
• Drive innovation by staying updated on Salesforce and Clariti advancements, trends, and best practices. 
• Foster a culture of continuous improvement and knowledge sharing within the team

What do you bring to the team? 🧠

• Bachelor's or Master’s degree (or equivalent experience) in Computer Science, Information Technology, or a related field.
• 10+ years of services delivery experience, including services management experience
• 7+ Years of experience in Salesforce architecture and solution delivery, with at least 3+ years in a leadership role. 
• Salesforce.com Admin, Advance Admin, and Developer Certifications
• Experience with integration frameworks, APIs, and middleware for connecting Salesforce with enterprise applications. 
• Proven track record of leading and delivering complex, enterprise-level Salesforce implementations. 
• Excellent coaching, leadership, and team management skills.
• Strong communication and stakeholder management abilities. 
• Ability to balance strategic thinking with hands-on execution.
• Experience working in Agile and hybrid-Agile environments with familiarity with DevOps practices. 
• Exceptional executive communication and client relationship-building skills. 
• Must have experience delivering software in large Enterprise environments (preferably public sector Tier 1 and Tier 2 communities, or private sector Fortune 100)
• Adept in large corporate organizational change management & strategies
• Leadership experience in large transformation programs
• Ability to navigate presales 
• Systems Integrator experience 
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
• Proven ability to build trusted relationships at the client-executive level
• Ability to effectively manage and resolve client escalations
• Ability to travel within Canada and to the US about 30%-40%

Bonus Points 🎉

• Previous domain experience

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $165,000-$230,000k CND based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).