Supervisor, Charge Entry

Description

POSITION SUMMARY: 

The Charge Entry Supervisor leads and oversees a team responsible for accurate and timely charge entry, ensuring compliance and improving efficiency, while also managing daily operations and communicating with clients and other departments.

Essential Duties and Responsibilities:

• Oversees, creates, and delivers charge entry team assignment allocations on a daily/weekly/monthly basis
• Holds team members accountable for productivity and quality expectations
• Answers team member questions, works to resolve reconciliation and charge entry issues/delays, oversees front end edits, and identifies areas of delays or inefficiencies
• Completes monthly audit of charge entry to verify all cases have been entered by month-end close
• Checks the accuracy of batches before release, i.e., corrects and/or works with individuals to correct concurrency problems, keying errors, etc.
• Monitors electronic and paper claim submission to ensure all claims are received by the clearinghouse daily and mailed as needed
• Ensures front end edits are worked consistently, and feedback is provided to team to ensure claims are billed correctly and timely
• Coordinates and leads team meetings regularly to communicate updates and inform team of practice updates
• Provides training to existing and newly hired staff members
• Works with HR and leadership to identify, recruit, and staff team members
• Performs employee evaluations and provides feedback on an ongoing basis
• Responsible for managing time off requests and ensuring work is covered
• Approves employee time sheets for each payroll cycle
• Participates in identifying, developing, and implementing systems to improve process cycle times and assure timely billing for all charges submitted by providers.
• Encourages employees to improve their skills and to expand their expertise in all facets of the operation.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Mentors' employees, counsels, and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
• Adheres to all company policies and procedures.

• Perform other duties as assigned.

Position Relationships

• This position has daily, ongoing contact with administrative staff, contracted providers, and other outside contacts.  This position has direct reports and reports to the Director of Front-End Revenue Cycle Management

Qualifications

Education/Licensing/Certification:

• A minimum of a high school diploma is required.  Associate or bachelor’s degree in a business or health related field preferred

Experience:

• Prefer a minimum of two years' experience in an anesthesia or clinical pain setting but related experience will be considered.
• A minimum of two years of prior supervisory experience in a similar role preferred.

Knowledge and Skills:

• Ability to examine documents for accuracy and completeness and solve difficult problems and correct errors. 
• Previous work in a medical billing office setting with a strong understanding of medical insurance and payer practices. 
• Professional demeanor, excellent interpersonal and communication skills. 
• Ability to manage a variety of administrative assignments, including confidential and general administrative and clerical duties. 
• Ability to deal effectively with a variety of personalities and situations requiring judgment and poise.
• Detail-oriented and well-organized work ethic with a demonstrated ability to multitask.