Offer summary

Qualifications:

Proven experience in project management, particularly in SAP environments., Strong communication skills for effective collaboration with clients and internal teams., Ability to manage financial targets and understand operational capabilities., Proactive and results-oriented mindset with a focus on service quality..

Key responsabilities:

Manage SAP technical projects primarily during Brazil's afternoon to evening shift.

Conduct regular team meetings and reviews to monitor performance and trends.

Maintain relationships with clients and internal stakeholders to resolve user tickets.

Drive the team to solve problems and meet established KPIs.

Job description

SAP technical Project to primarly work in Shift 1.30pm Brazil - 10.30 pm Brazil and flexible to coordinate on P1 ticket during India night shift /brazil shift ( 1:30 pm brazil -10.30pm Brazil).

Proactive and ownership driven Project Managed who is result oriented.

Good communication and collaboration working with Client stakeholders and Internal consultant to resolve User tickets.

• To be part of a strong, diverse and global operations team, managing a very complex and dynamic environment.

• Deliver customer requirements, and have a strong understanding of how it relates to the customers daily operations.

• Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.

• To conduct periodic reviews such as: daily team meetings, weekly burn reports, monthly trends/KPI review, and quarterly business reviews (QBRs).

• Manage financial target and margins of the contract with focus on retaining and growing existing resources

• Maintain good relationship with both internal and with the customer

• Demonstrate the ability to drive the team to solve problems and to develop a strong technical capabilities, accomplishing the KPI’s established in the contract

• To participate in the war rooms and management meetings.

Required profile