Offer summary

Qualifications:

Fluency in Polish and English, both written and spoken., Excellent communication skills with a strong focus on customer service., Ability to work independently in a remote setting and manage time effectively., Problem-solving abilities with keen attention to detail..

Key responsabilities:

Provide high-quality customer support to Polish-speaking clients through various channels.

Assist customers with inquiries regarding products, orders, and returns.

Resolve customer issues promptly and effectively to enhance customer satisfaction.

Document customer interactions in the CRM system accurately.

Job description

Join Patrique Mercier Recruitment JP as a Polish Customer Support Representative for a leading Online Marketplace! This exciting opportunity not only allows you to work in a dynamic and rapidly growing sector but also includes a fully paid relocation package to the beautiful country of Greece.

In this role, you will assist Polish-speaking customers with their inquiries related to our online marketplace, ensuring a smooth and satisfying shopping experience. If you have a passion for customer service and enjoy helping others navigate their online purchases, this position is perfect for you. Experience the unique blend of a professional environment and the vibrant Greek lifestyle while contributing to our team's success!

Responsibilities

Provide high-quality customer support to Polish-speaking clients through various channels, including phone, email, and live chat.
Assist customers with inquiries regarding products, orders, and returns.
Resolve customer issues promptly and effectively, enhancing overall customer satisfaction.
Document customer interactions in the CRM system with accuracy and thoroughness.
Collaborate with team members to improve service processes and customer experience.
Participate in training sessions to stay updated on the latest marketplace features and best practices.
Share feedback with management to help develop strategies for improving customer support.

Requirements

Fluency in Polish and English, both written and spoken.
Excellent communication skills and a strong focus on customer service.
Ability to work independently in a remote setting and manage time effectively.
Problem-solving abilities with keen attention to detail.
No previous experience required; eagerness to learn and support customers is essential.
Positive attitude and a willingness to collaborate within a team.
Desire to relocate to Greece and embrace new cultural experiences.

Benefits