Pre Sales-Technical Support

Job Title: Pre Sales-Technical Support

Type of employment: Permanent, Full-Time, Remote

Location: This is a remote role based in Spain. You need to be based in Madrid or within a commutable distance.  You have the rights to work without visa sponsorship, we are unable to offer visa sponsorship for this position.

About ZigZag Global   

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.  

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading enterprise retail clients include Zara, Superdry, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, and FedEx.  

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.  

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.  

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

Requirements

Position Overview:

As the first Pre-Sales Technical Support hire in Spain, you will play a key role in launching ZigZag’s presence in the Spanish market, working closely with our first Spanish Business Development Manager. Your primary responsibility will be to accelerate the sales cycle by providing technical expertise during the pre-sales stage, ensuring seamless communication between the sales and implementation teams. You will offer technical assessments, product demonstrations, and clear solutioning to facilitate smooth and efficient onboarding for our new Spanish customers and partners.

This role offers an exciting opportunity to drive ZigZag's growth in Spain and establish the company as a key player in the market. As a pivotal team member in this expansion, you will have high visibility within ZigZag, making a direct impact on our success in the region.

Key Responsibilities:

• Technical Solutions: Support the Spanish sales team by reviewing proposals, designing solutions tailored to retailer needs, and ensuring all technical aspects align with their tech stack.
• Commercial Proposals & Tenders: Assist with RFI/RFP submissions, bid coordination, prospect qualification, product demonstrations, technical discussions, and solution design.
• Commercial Awareness: Assess financial and budget impacts of proposed solutions and provide cost-effective recommendations.
• Feedback & Product Enhancement: Gather insights from prospects and customers to help shape product roadmap and enhancements.
• Bridge to Implementation: Ensure proposed solutions are viable for both retailers and ZigZag, preventing delays during implementation. Support pilot projects and proof of concepts.
• Customer Support & Upselling: Provide technical assistance to existing customers and facilitate upselling of new features.
• Accelerate the Sales Cycle: Work closely with sales and retailer stakeholders to eliminate technical barriers and speed up contract signing.
• Stakeholder Engagement: Establish and maintain relationships with technical decision-makers within retail businesses.
• Key Features Promotion: Advocate for ZigZag’s key features, including Paid Returns, Live Exchanges, and Refund to Gift Card.
• Marketing Collaboration: Support marketing with product collateral, competitive analysis, and Spanish market insights.
• Growth & Development: Identify and develop new business opportunities and custom technical requirements.
• Process Optimization: Continuously improve and refine internal processes for efficiency.

What you’ll need to be successful:

• Proven Technical Experience: Previous experience in pre-sales technical support, solutions engineering, or similar roles within technology, logistics, or e-commerce industries.
• Strong Relationship Building: Ability to establish trust with key stakeholders, especially at a technical level.
• Commercial Acumen: Understanding of customer needs, competitive landscape, and financial impact of technical solutions.
• Self-Starter Mentality: Highly motivated and proactive, capable of working independently in a new market.
• Communication Skills: Strong verbal and written communication skills in Spanish and English, with the ability to deliver compelling presentations.
• Analytical Skills: Ability to analyse data and insights to drive strategic decisions.
• Team Player: Collaborative approach, working effectively with sales, implementation, and customer success teams.

Benefits

• 22 working days holiday + public holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Fully remote working within Spain
• Learning and Development (L&D) budget and allocated time to utilise it
• Home Office equipment
• Employee referral bonus scheme
• Flexible working hours

If you are interested, please send your CV in English.

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.