Offer summary

Qualifications:

1-3 years of sales and/or customer account service experience., Experience in telephone sales with daily goals is preferred., Familiarity with customer relationship management systems, particularly Salesforce, is preferred., High School diploma or GED is required; post-secondary education is preferred..

Key responsabilities:

Make approximately 80 outbound calls per day to prospective accounts to drive the sales process.

Build and maintain relationships with customers, including rebooking for future seasons.

Document sales process status and track contacts using a CRM system.

Utilize consultative selling strategies to understand customer needs and effectively respond to objections.

Job description

Description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

As an Inside Sales Representative, you will drive the sales process from initiation to close while representing Lifetouch in a professional and positive manner! The Inside Sales Representative sells photography services to preschools and daycare centers achieving sales goals by calling prospective accounts to understand and address needs, promote products, share benefits, and explain the process.

What You’ll Do Here:

Makes outbound calls (expected to make approximately 80 calls per day (minimum), using a targeted lead list, to identify decision makers, build relationships and facilitate the sales process (from initiation to close).
Builds and retains account/customer relationships, after closing the business, including rebooking the next season.
Uses customer relationship management (CRM, specifically Salesforce) system to efficiently and accurately documents sales process status, track contacts as well as enter and update data.
Uses Lifetouch’s consultative selling strategy and approach, consistently, to maximize sales. Listens carefully to ensure prospective customer’s needs are understood and addressed as well as effectively responds to and overcomes objections.
Demonstrates knowledge and expertise by clearly explaining product/service features and benefits, pricing, commission, execution and collection process.
Provides professional customer support by speaking clearly, checking for understanding, offering solutions and additional assistance, working efficiently and following up.
Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.

The Skills You’ll Bring:

1 – 3 years sales and/or customer account service/support.
Telephone sales with daily goals, strongly preferred.
Using in a customer relationship management system/platform (e.g., Salesforce), preferred.

Education

High School diploma, GED or equivalent experience.
Post-secondary education, preferred.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.

California : [$35,750-$50,500]

Connecticut and New York: [$35,750-$46,250]

Colorado, Illinois, Minnesota and Washington: [$35,750-$42,750]

Nevada: [$33,500-$46,250]

Maryland and New Jersey: [$38,500-$46,250]

Hawaii : [$33,500-$40,250]

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.

This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.

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