German Speaking Customer Service for Online Learning & EdTech Department, Greece
Offer summary
Qualifications:
Fluency in German and English, both spoken and written., Strong communication skills with a friendly and patient demeanor., Proficiency in customer service software and online learning platforms., Outstanding problem-solving skills with a customer-centric focus..Key responsabilities:
- Provide outstanding customer service to German-speaking users of the online learning platform.
- Assist customers with inquiries regarding courses, registrations, and technical issues.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance service delivery and customer satisfaction.
Job description
Patrique Mercier Recruitment is a leading agency specializing in connecting multilingual candidates with exciting career opportunities across a variety of industries.
We are thrilled to announce a new entry-level opening for a German Speaking Customer Service role within the Online Learning & EdTech Department, based in Greece.
This position is perfect for individuals who are passionate about education and technology, eager to provide exceptional support to German-speaking customers navigating educational platforms. By joining our team, you will play a pivotal role in helping learners access the resources they need while enjoying the beautiful backdrop of Greece. We are dedicated to ensuring that our candidates find fulfilling positions that align with their skills and career aspirations.
Responsibilities
- Provide outstanding customer service to German-speaking users of our online learning platform.
- Assist customers with inquiries regarding courses, registrations, and technical issues.
- Develop a thorough understanding of the platform to offer effective solutions and guidance.
- Document customer interactions and feedback to assist with continuous improvement efforts.
- Collaborate with team members to enhance service delivery and customer satisfaction.
- Engage in ongoing training to stay updated on educational tools and trending topics in EdTech.
Requirements
- Fluency in German and English (both spoken and written).
- Willingness to relocate to Greece - remote work only within Greece
- Strong communication skills and a friendly, patient demeanor.
- Ability to work autonomously and as part of a team.
- Proficiency in using customer service software and online learning platforms.
- Outstanding problem-solving skills with a customer-centric focus.
- Willingness to relocate to Greece and adapt to a new environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel - 2 weeks)
Required profile
Experience
Other Skills
- Customer Service
- Problem Solving
- Communication
- Teamwork
- Adaptability
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