Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Strong communication and interpersonal skills., Detail-oriented with excellent problem-solving capabilities., Familiarity with customer service software or CRM systems is a plus..

Key responsabilities:

Deliver exceptional customer support in German for subscription inquiries.

Assist customers with account management and service changes.

Troubleshoot and resolve issues related to subscriptions.

Document customer interactions accurately.

Job description

Patrique Mercier Recruitment is pleased to announce an exciting entry-level opportunity for a German Speaking Customer Support representative within the Subscription-Based Services Department in sunny Greece!

Join a dedicated team committed to providing excellent service to clients and enhancing their experience with subscription offerings!

As a German Speaking Customer Support agent, you will assist customers with inquiries related to subscription management, account settings, and service features. Your clear communication skills and customer-oriented approach will be key in ensuring that clients have a seamless experience with their subscriptions.

Our client is a leader in their industry, and you will benefit from comprehensive training and a supportive work environment. This is a fantastic opportunity to grow your career while helping customers maximize the value of their subscriptions.

Responsibilities

Deliver exceptional customer support in German for subscription inquiries
Assist customers with account management and service changes
Troubleshoot and resolve issues related to subscriptions
Provide detailed information on service features and benefits
Document customer interactions accurately
Support the team in achieving customer satisfaction goals
Stay informed on industry trends and subscription service developments

Requirements

Fluency in German and English, both written and spoken
Willingness to relocate to Greece - remote work only within Greece
Strong communication and interpersonal skills
Detail-oriented with excellent problem-solving capabilities
Ability to work efficiently in a fast-paced environment
Familiarity with customer service software or CRM systems is a plus
Passion for providing top-notch customer service
Team player with a proactive and positive attitude

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )
Free Greek Lessons, Engagement Activities

Required profile