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German Speaking Customer Support for Subscription-Based Services Department

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Strong communication and interpersonal skills., Detail-oriented with excellent problem-solving capabilities., Familiarity with customer service software or CRM systems is a plus..

Key responsabilities:

  • Deliver exceptional customer support in German for subscription inquiries.
  • Assist customers with account management and service changes.
  • Troubleshoot and resolve issues related to subscriptions.
  • Document customer interactions accurately.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment is pleased to announce an exciting entry-level opportunity for a German Speaking Customer Support representative within the Subscription-Based Services Department in sunny Greece!

Join a dedicated team committed to providing excellent service to clients and enhancing their experience with subscription offerings!

As a German Speaking Customer Support agent, you will assist customers with inquiries related to subscription management, account settings, and service features. Your clear communication skills and customer-oriented approach will be key in ensuring that clients have a seamless experience with their subscriptions.

Our client is a leader in their industry, and you will benefit from comprehensive training and a supportive work environment. This is a fantastic opportunity to grow your career while helping customers maximize the value of their subscriptions.

Responsibilities
  • Deliver exceptional customer support in German for subscription inquiries
  • Assist customers with account management and service changes
  • Troubleshoot and resolve issues related to subscriptions
  • Provide detailed information on service features and benefits
  • Document customer interactions accurately
  • Support the team in achieving customer satisfaction goals
  • Stay informed on industry trends and subscription service developments

Requirements

  • Fluency in German and English, both written and spoken
  • Willingness to relocate to Greece - remote work only within Greece
  • Strong communication and interpersonal skills
  • Detail-oriented with excellent problem-solving capabilities
  • Ability to work efficiently in a fast-paced environment
  • Familiarity with customer service software or CRM systems is a plus
  • Passion for providing top-notch customer service
  • Team player with a proactive and positive attitude

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )
  • Free Greek Lessons, Engagement Activities

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Troubleshooting (Problem Solving)
  • Social Skills
  • Detail Oriented

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