Offer summary

Qualifications:

Fluency in Dutch and English; additional languages are a plus., Strong communication and interpersonal skills., Customer-focused mentality with a desire to help clients., Ability to quickly learn new software tools and solutions..

Key responsabilities:

Provide front-line assistance to Dutch-speaking clients regarding software and CRM solutions.

Respond to customer inquiries via phone, email, and chat in a timely manner.

Document customer interactions and maintain accurate records in the CRM system.

Collaborate with team members to ensure swift resolution of customer issues.

Job description

Patrique Mercier Recruitment, a premier agency dedicated to matching talented individuals with outstanding job opportunities in their native languages, is excited to offer an entry-level position for a Dutch Speaking Customer Service representative in the Business Software & CRM Solutions Department in sunny Greece!

In this role, you will have the opportunity to engage with clients to provide exceptional support and assistance regarding our software and CRM solutions. As a key member of our team, you will contribute to maintaining high levels of customer satisfaction and ensuring clients maximize the value of the solutions provided.

Responsibilities

Provide front-line assistance to Dutch-speaking clients regarding business software and CRM solutions.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist clients with software functionality, troubleshooting, and general inquiries.
Document customer interactions and maintain accurate records in the CRM system.
Collaborate with team members to ensure swift resolution of customer issues.
Provide feedback to management on potential process improvements based on customer interactions.
Engage in training and development opportunities to enhance product knowledge and service skills.

Requirements

Fluency in Dutch and English; knowledge of additional languages is an advantage.
Willingness to relocate to Greece - remote work only within Greece
Strong communication and interpersonal skills.
Customer-focused mentality with a desire to help and support clients.
Ability to quickly learn and adapt to new software tools and solutions.
Detail-oriented with strong organizational skills.
Team player who is willing to assist others.
Basic technical knowledge or experience in software-related fields is a plus but not required.
A positive attitude and willingness to learn in an entry-level role.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( flight, transfer and the first 2 weeks hotel accommodation )
Free Greek Lessons, Engagement Activities

Required profile