Global SuccessFactors Business Analyst

Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world's largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.

About the Role:

Dentons is currently recruiting an experienced SuccessFactors Business Analyst to join the Global Applications Management team within Global Business Technology.

The successful candidate will play a key role in the implementation, support and continuous improvement of our SAP SuccessFactors system. This role requires a deep understanding of HR processes and SuccessFactors HCM suite of products. 

The role will work closely with key business users and other Global Talent Application Support Analysts to help assess and align SuccessFactors capabilities with business needs, ensuring optimal utilisation of the product.  There will be times when this role will be required to work outside of normal hours to attend meetings with stakeholders across multiple time zones.

Responsibilities:

Implementation Project Related Activities:

•                  Support the design, deployment and ongoing management of SuccessFactors functionality such as Compensation,  Performance & Goals, Mobile and new functionality presented during annual releases

•                  Work collaboratively with both regional Talent/HRIS business teams along with other global support teams to:

o   gather and document detailed business requirements for the innovation of SuccessFactors and new functionality/module implementations, translating them into functional requirements, technical specifications and solutions.

o   ensure that region specific/legislative requirements are identified and addressed while maintaining global consistency

o   ensure seamless integration of SuccessFactors with other enterprise systems (e.g. Finance, Compliance)

o   ensure that SuccessFactors changes, implementations and processes comply with global data protection regulations and internal policies and,

o   ensure security and integrity of HR data within SuccessFactors

•                  Facilitate meetings with stakeholders to gather and clarify business requirements, support testing processes and inform of configuration limitations.

•                  Create and maintain comprehensive documentation, including business process flows, configuration, and user guides and deliver training for Talent users when required.

•                  Configure and customize SuccessFactors modules to meet specific business needs, ensuring alignment with firmwide Talent strategies and global design principles.

•                  Ensure configuration workbooks are maintained and that changes are implemented across preview, development and production environments adhering to Dentons CAB processes.

•               Assist with annual SuccessFactors Release management activities including review of release changes and testing of universal changes to ensure the changes do not negatively impact existing customizations. 

Post Implementation Activities:

•               Provide post-implementation support and troubleshoot issues that arise during hypercare to ensure system stability and effectiveness.

•               Work collaboratively with the production support team to transfer knowledge about configuration design and assist with troubleshooting issues post hypercare as required.

•               Stay current with SuccessFactors updates including deprecation items and industry best practices and , recommending and implementing enhancements to optimize system performance support the organizations’ evolving needs.

•               Assist with design, configuration and testing of small to medium support related change requests as required.

Requirements

Technical Skills/Experience

·       5+ years progressive experience implementing and  supporting SAP SuccessFactors in a global setting is required. Prior experience in a related Talent function is desirable.

·       Knowledge of Employee Central (Core & Time) and of the following modules: Recruitment, Performance and  Goals, Compensation or Onboarding is essential. In addition, familiarity with Story Reporting and Talent Intelligence Hub is an asset. 

·       Advanced Excel skills, including experience with pivot tables and graphs. Experience with PowerBI desirable.

·       Background in providing a high level of customer service in an IT and HR environment.

Functional Skills

·       Problem-solving and critical thinking mindset with ability to drive out business requirements and decisions.

·       Excellent verbal and communication skills. Additional languages are advantageous.

Academic Qualifications and Certifications:

·       Related post-secondary education is required.

·       Certification in key SAP SuccessFactors modules such as Employee Central,  Performance and Goal Management, Recruitment, Compensation.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.