Vice President, Business Development, Healthcare

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Working with Towne Health executive leaders, and field operations specialists, to identify and prioritize the growth pipeline where Towne Health solutions and expertise is most valuable
• Proactively engage and qualify the most important health systems and hospitals to articulate the Towne Health value propositions.  You will identify key decision makers and influencers and build relationships, and tailor Towne Health’s offerings, to distinctively serve unmet needs
• Selectively lead specific sales opportunities from start to close with key prospects.  In some cases, you will be the deal owner, while in others you will work with senior Towne Health executives, members of the broader sales team, and/or operational leaders in supporting a collaborative team effort
• Gather feedback and market insight from hospitals, systems and GPOs that Towne Health can use to evolve its services and solutions to best match emerging healthcare industry needs.  Take ownership of not just identifying needs/challenges, but collaboratively getting the team to develop and implement exciting solutions
• Partner with Towne Health’s Center for Technology Innovation to ensure the near-term and long-term solution roadmaps are aligned with evolving healthcare needs.  Help create and promote to internal and external audiences a compelling value proposition of Towne Health as the only company with a distinctively, healthcare-centered solutions roadmap
• Manage the day-to-day engagement with key health systems and GPOs to identify and capture growth opportunities, as well as respond to ongoing requests/needs of these key, complex stakeholders
• Support key leaders, field operations teams, and the sales organization with essential data, analytics, critical insights and positioning to help the entire company most effectively target, pursue, engage, win and retain the most important hospitals nationwide
• Agree upon very clear growth goals with the SVP of Healthcare and then take full ownership of ensuring those objectives are met
• Develop and maintain an active pipeline of prospective clients, including bringing together Towne Health and client executives to build a high-wide-deep set of relationships

• Undergraduate degree, with an advanced degree in a position-relevant field (ex: healthcare management, sales, general management, marketing, hospital leadership, etc) being highly valued
• Knowledge of sales life cycle and selling techniques.
• Valid drivers license required due to requirements for local travel.

Work Experience:

• 7+ years of hands-on growth leadership in the healthcare industry, with specific emphasis on demonstrated track record of successfully selling to/growing with top hospitals, health systems and GPOs
• Extensive knowledge of healthcare industry success drivers, including key buying criteria, drivers of patient satisfaction, staff requirements, Joint Commission and HCAHPS criteria and how they can be supported, and first-hand experience working in/around top hospitals and decision makers
•  An existing set of industry relationships across the key stakeholder groups that Towne Health serves so you can not only leverage the extensive Towne Health network, but credibly bring new contacts and introductions to the team that can drive near- and long-term growth

Knowledge & Skills:

• An entrepreneurial spirits and willingness to take on roles and responsibilities as needed to deliver on aggressive, but achievable, stretch goals
• A HIGHLY collaborative working style, with a proven ability to get complex things done well by working with colleagues and clients and building broad support for your goals and efforts.
• Flexibility and adaptability.  The nature of your work and how you pursue success will continually evolve and be highly varied.  The successful candidate will have a natural aptitude for/comfort with working across a wide range of skills and approaches to match any particular situation
• A clear passion for growth activities and outcomes.  A leader who comes to work every day fired up by, and able to rally key leaders around, the opportunity to grow and the ability to make it happen.  “Fire for success” is absolutely essential to this role
• A sense of fun, humor and camaraderie.  You need to take delivering on commitments and the healthcare sector overall very seriously, while not taking yourself too seriously along the way to achieving the goals. You must be a great colleague and team member who takes enjoyment out of the team’s success and contributes to a fun dynamic, even among a highly distributed group of colleagues.
• Ability to clearly engage and credibly speak to healthcare leaders/industry executives in a manner that builds confidence and trust that you, and Towne Health, deeply understand the unique needs of a healthcare environment
• Ability to develop written proposals that effectively convey a customized and compelling business solution for prospective clients while differentiating Towne Health from its competitors
• Effective negotiating skills to create “win-win” agreements and relationships with prospective clients
• Clear willingness and ability to learn new areas, such as parking management, shuttle services, patient transport, etc and quickly, credibly articulate the value proposition to internal and external audiences
• Comfort in front of C-level healthcare audiences, as well as a knowledge of how to get Towne Health in front of those key decision makers
• Willingness to travel domestically up to 40% of the time
• Complete comfort with general professional tools for creating and managing client growth efforts, proposing new business/services, and retaining/growing with existing clients (eg, Microsoft Word, PowerPoint, Excel), Salesforce.com.  Extensive knowledge of healthcare industry-specific tools and resources  (Ex:  Definitive Healthcare, et al)

Authority to Act:

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

The associate must occasionally lift and/or move up to 20 pounds.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 50% may be required.