Offer summary

Qualifications:

Fluency in Dutch (both spoken and written) is required., Strong communication and interpersonal skills are essential., Experience in customer service, particularly in the hospitality or travel sector, is preferred., Excellent problem-solving abilities and attention to detail are necessary..

Key responsabilities:

Deliver exceptional customer service via phone, email, and chat to Dutch-speaking customers.

Assist customers with hotel reservations, cancellations, and modifications.

Provide accurate information regarding hotel policies, services, and local attractions.

Resolve customer inquiries and complaints quickly and effectively.

Job description

Patrique Mercier Recruitment is a premier recruitment agency dedicated to connecting talented individuals with top job opportunities in Greece. We are excited to offer a position for a Dutch Speaking Customer Service representative in the Hotel Reservations & Hospitality Department. This role is perfect for those who are passionate about travel and the hospitality industry. In this position, you will assist Dutch-speaking clients with their hotel reservations, provide information about services, and ensure an exceptional customer experience. If you thrive in a fast-paced environment and have a commitment to outstanding service, we invite you to apply!

Responsibilities

Deliver exceptional customer service via phone, email, and chat to Dutch-speaking customers.
Assist customers with hotel reservations, cancellations, and modifications.
Provide accurate information regarding hotel policies, services, and local attractions.
Resolve customer inquiries and complaints quickly and effectively.
Document and track customer interactions in the system.
Collaborate with team members to enhance the service experience for customers.

Requirements

Fluency in Dutch (both spoken and written) is required.
Strong communication and interpersonal skills.
Experience in customer service, particularly in the hospitality or travel sector, is preferred.
Excellent problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment while maintaining a high level of customer satisfaction.
Familiarity with hotel reservation systems and procedures is advantageous.
Proficient in using digital communication tools and customer management software.

Benefits