Offer summary

Qualifications:

Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration, or a relevant area., At least 2 years of experience in an administrative role., Strong digital literacy including MS Office, MS Teams, and SharePoint., Bilingualism in French and English is a strong asset. .

Key responsabilities:

Manage scheduling of in-person or virtual appointments with RSPs.

Communicate effectively to build trust and rapport with Participants.

Assist in communication between Rehabilitation Service Specialists and RSPs for successful service outcomes.

Maintain awareness of the PCVRS network and associated skills/expertise of RSP team members.

Job description

Referral Coordinator (The Rehabilitation Service Professional (RSP) Coordinator)

Location: Remote, Within Canada

Status: Permanent full-time

Partners in Canadian Veterans Rehabilitation Services (PCVRS) provides comprehensive rehabilitation focused assessment and intervention for Canadian Veterans who are experiencing barriers transitioning to life after service due to service related injuries or illness. Using a biopsychosocial spiritual approach, the assessment and intervention services are performed by an interdisciplinary team of clinicians with expertise in the management of complex conditions such as chronic pain, persistent symptoms following head injury, MSK injuries, often with comorbid mental illness with presenting psychosocial barriers to recovery.

The Referral Coordinator (RSP Coordinator) is customer-service oriented, organized, and utilizes strong administrative skills in their work. They are responsible for managing multiple processes that are time sensitive in a collaborative manner with multiple stakeholders including Participants, Rehabilitation Service Specialists (RSS) and the Rehabilitation Service Professional (RSP) team.

Core Responsibilities:

Secures in-person or virtual appointments with most appropriate RSPs that meet service standard timelines
Communicates effectively to build trust and rapport with the Participants
Schedules assessment(s) and intervention(s) in a timely manner
Assists in communication between RSSs and RSPs to achieve successful service outcomes
Maintains awareness of PCVRS network of RSP team members, and their associated skills/expertise as well as access timelines

Preferred Criteria:

Bilingual (French/English)
Experience working with employers, community resources, and training institutions
Preference given to qualified former CAF members

The Ideal Candidate Will:

Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
One (2)+ year(s) experience in an administrative role
Ability to multi-task and prioritize to achieve program service standards
High level of confidentiality and awareness of privacy requirements
Strong digital literacy including MS Office, MS Teams, SharePoint
Employment conditional on obtaining Federal Level Security Clearance Reliability Status
Bilingualism (French/English) is considered a strong asset
Familiar with medical and vocational terminology

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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