Inside Sales Representative II

Overview:

YOUR PASSION, ACTIONS & FOCUS is our Strength

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Join the KnipperHEALTH Team!

The Inside Sales Representative II (ISR II) services a defined list of health-care professionals in support of our client’s product promotional efforts through telephone, email and fax. The Inside Sales Represenative II will utilize an approved call guide, as well as, marketing and sales aids, such as brochures and patient education sheets, to accomplish the sales objective for the specific target audience.

Fully Remote Role must be available to work Monday- Friday 9:00 am-5:30 pm ET.

KEY RESPONSIBILITIES:

• Produce positive business outcomes for clients by achieving or exceeding performance goals and objectives
• Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers and sales representatives via outbound/inbound phone calls, emails or other digital channels
• Responsible for building/confirming HCP demographics, including capturing profiling answers about the practice, other health-care professionals at that practice and servicing the requests of the practice according to business rules
• Demonstrates the product knowledge to detail and “up sell” all products in the portfolio and to evaluate whether the customer qualifies for offers according to business rules
• Utilize training and approved materials to deliver comprehensive, skilled sales presentations based on program goals, target profiles and target needs.
• Successfully deliver presentations via multiple digital media and channel, i.e. co-browsing, video details, video and Web-Ex conferencing, phone, email etc.
• Contact and deliver presentations to a defined list of HCPs within assigned territories
• Work without a call script, following call guidelines and adjusting content of sales presentation based on current plan of action (POA) or appropriate message for target, based on previous discussions/behaviors
• Understands and utilizes Telephony and CRM systems to maximize efficiencies
• Capture information accurately and completely as outlined in the program business rules and update systems appropriately
• Be flexible, organized, and able to comply with constantly changing business rules, processes, products, and literature offerings

Able to balance priorities and work with team members to adjust workload to ensure coverage of all territories

MINIMUM JOB REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE:

• Two (2) to four (4) years of demonstrated sales success in a business to business environment.
• Bachelor’s Degree or equivalent experience

PREFERRED EDUCATION AND EXPERIENCE:

• Call Center Experience
• Experience working in a highly regulated industry
• Experience working in a health-care environment (e.g. hospital, health-care practitioner office, clinic, etc.)
• Experience with HIPAA, PDMA, cGMP, OPDP adverse events and reportable product complaints
• Bi-lingual, English and Spanish

KNOWLEDGE, SKILLS & ABILITIES:

• Demonstrated motivation for sales, meeting sales goals, prospecting and closing
• Ability to create Wow Customer Experiences
• Excellent written and oral presentation skills
• Excellent active listening skills
• Ability to learn quickly, absorb diverse information and demonstrate strong attention to detail
• Ability to quickly establish rapport/relationships to build trust and confidence over the telephone
• Ability to deliver skilled sales presentations
• Demonstrates persistence and overcomes obstacles
• Demonstrated gatekeeper skills and the ability to navigate a physician’s office via the telephone
• Demonstrates accuracy and thoroughness
• Demonstrates the ability to promote quality and identify areas for improvement
• Demonstrated problem-solving and decision-making skills
• Ability to accurately convey information within program guidelines
• Demonstrates some knowledge of medical, health-care or pharmacy terminology
• Demonstrated time management skills
• Ability to learn, understand and utilize complex information, including product information and disease states
• Compliance with all internal and external regulatory standards and training
• Demonstrated technical aptitude and computer skills including proficiency in Microsoft Word, Excel, and Power-Point and the ability to leverage digital technology and resources
• Experience participating in video conferencing
• Ability to work independently and as a productive part of the team with little direction from the Manager
• Adaptable, flexible, and readily adjusts to changing departmental and business needs.
• Ability to prioritize work depending on territory objectives

PHYSICAL DEMANDS:

• Ability to remain seated for long periods of time while using the telephone and computer for order entry
• Extensive keyboarding, switching from multiple applications and use of phone is necessary to be successful.  (Headsets are available for hands-free phone capability)
• Noise and/or vibrations exposure

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knipper Health is an equal opportunity employer.