Offer summary

Qualifications:

Minimum of 4 years of experience in a similar role, Proficient in using Zendesk and CRM tools, with Epicor Eclipse experience as a plus, Must be bilingual in Spanish, Strong data entry and order management skills..

Key responsabilities:

Audit, review, source, and process incoming online orders

Manage vendor payables and track the status of purchases

Advise customers on their order status and address any concerns

Check and resolve pending tickets in Zendesk within the day.

Job description

Salary: P50,000 – P100,000 (Monthly Package)

Schedule: Monday - Friday (9AM– 6PM EDT)

What are we looking for?

Skills Required:

Minimum of 4 years of experience in a similar role
Working experience in using Zendesk
Working experience in using any CRM tools (Epicor Eclipse experience is a huge advantage)
Must be Spanish Bilingual

What will you do?

Audit, review, source, process incoming online orders.
Data entry of vendor payables and tracking the status of purchases
Advising customers of status of their orders and addressing any concerns regarding their orders
Check Zendesk for pending or unassigned tickets and make sure all tickets are resolved within the day
Amazon Store order management
CRM management
Perform other related tasks as assigned.

Join the awesome team and enjoy these benefits & perks:

Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Complimentary Sleeping Quarters, Coffee at no cost
Complimentary Office Fitness and Wellness Facilities at no cost
Regular Company Events, Work Life Balance, and Career growth opportunities
Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client began primarily as a warranty repair service for most plumbing and whirlpool brands. At that time, our client's service area was mostly limited to Southeast Florida, but steadily expanded.
They are also an authorized showroom dealer for all of the major brands, including Kohler, American Standard, Grohe and Jacuzzi® Whirlpools, and is also an authorized genuine repair parts distributors for all of these brands and more.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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