Offer summary

Qualifications:

Fluency in one or more of the specified languages (Swedish, Dutch, Italian, Portuguese, German, French, Danish)., Excellent communication skills and strong problem-solving abilities., Basic computer skills and familiarity with customer service software., Positive, empathetic, and patient demeanor..

Key responsabilities:

Handle inbound customer calls in a professional and friendly manner.

Provide accurate information and resolve customer inquiries and issues.

Document customer interactions and update customer records in our system.

Collaborate with team members and other departments to resolve complex issues.

Talent Shore connects top talent in South Africa with leading recruitment businesses in the United Kingdom, Europe and the United States. We’re proud to be the first offshoring company, focussed on the recruitment sector, with a track record of successfully helping recruitment businesses to scale up through cost-effective talent acquisition and management. For companies, we take the risk out of the offshoring process by supporting your business to effectively scale your operations and maximise the productivity of your teams in the UK, Europe, USA and South Africa. South Africa has an amazing pool of talented and skilled professionals who can help your business grow. For SA employees, we are looking for Recruitment / Talent Acquisition / Admin / Compliance / Accounting specialists of varying levels of skill and experience. The international clients we work with offer excellent salaries, in-country support, professional development and real investment in your career growth. Reach out to our team today.

Job description

Job Title: Entry-Level Customer Service Call Center Agent

Location: South Africa (Remote)

Company: US Based BPO

Salary: R15,000 - R20,000 Per Month

Job Type: Full-time

Job Description

We are looking for enthusiastic and dedicated multi-language speaking agents to join our customer service call center team. As an entry-level agent, you will be the first point of contact for our international customers, providing exceptional service and support. If you are fluent in any of the following languages, we encourage you to apply:

Swedish
Dutch
Italian
Portuguese
German
French
Danish

Training will be provided to ensure you have all the tools and knowledge needed to succeed in your role.

Key Responsibilities

Handle inbound customer calls in a professional and friendly manner.
Provide accurate information and resolve customer inquiries and issues.
Document customer interactions and update customer records in our system.
Collaborate with team members and other departments to resolve complex issues.
Maintain a high level of customer satisfaction through excellent service.

Requirements

Language Proficiency: Fluency in one or more of the listed languages (both written and spoken).
Skills:
- Excellent communication skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer skills and familiarity with customer service software.
Attitude: Positive, empathetic, and patient demeanor.

Salary: 15000 - 20000

Required profile