Offer summary

Qualifications:

Current CMA certification through a national certification agency (NHA, AAMA, NAHP) is required., Strong understanding of medical terminology and billing procedures is essential., Excellent customer service and communication skills are necessary for handling patient concerns., Proficiency with technology platforms, including EHRs and telehealth software, is important..

Key responsabilities:

Serve as the primary point of contact for patient inquiries via phone, email, or chat.

Assist patients with medical questions, medication tracking, and dosing instructions.

Collaborate with internal teams to ensure a seamless patient experience and continuity of care.

Utilize technology to document interactions and update patient records, while advocating for patients' healthcare access.

Job description

This is a remote position.

OpenLoop is seeking a dedicated and compassionate Certified Medical Assistant (CMA) to join our team as a Clinical Care Advocate!

Meet OpenLoop

OpenLoop Health was founded with the vision to deliver healing anywhere. We do so by thoughtfully pairing leading clinicians (like you!) with innovative telehealth companies providing patient care in all 50 states. Our team of Clinician Advocates and full-service support staff are dedicated to helping you land the right virtual care positions aligned to your expertise, passions, and schedule. Consider OpenLoop your all-access pass to rewarding work, great pay, and the flexibility you’ve been looking for.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

We’re based out of Des Moines, Iowa, but we’ve got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Zoom, and Figma.

About the Position

OpenLoop is seeking a Clinical Care Advocate with a strong background in healthcare and customer service to support patients by addressing inquiries, resolving concerns, and ensuring a seamless patient experience. This role involves working across multiple healthcare programs and handling common patient concerns such as medical billing questions, appointment scheduling issues, and general healthcare navigation. The ideal candidate will be comfortable answering incoming calls, providing exceptional customer service, and assisting with inquiries in a friendly and professional manner.

Responsibilities

Serve as the primary point of contact for patient inquiries, providing accurate and timely
responses via phone, email, or chat.
Assist patients with accurate information regarding medical questions, medication
tracking, and dosing instructions.
Work closely with various programs and clients under OpenLoop to address patient
concerns and ensure continuity of care.
Utilize technology platforms to document interactions, update patient records, and
escalate complex issues as needed.
Advocate for patients by proactively identifying and resolving potential barriers to their
healthcare access.
Collaborate with internal teams, including customer support, billing, and clinical staff, to
ensure a seamless patient experience.
Maintain up-to-date knowledge of healthcare regulations, billing practices, and
OpenLoop’s services.
Other duties as assigned!

Requirements

Current CMA certification through a national certification agency (NHA, AAMA, NAHP)
Strong understanding of medical terminology, billing procedures, and the ability to read
and understand medication prescriptions.
Excellent customer service and communication skills, with the ability to handle patient
concerns with empathy and professionalism.
Proficiency with technology platforms, including electronic health records (EHRs),
telehealth software, and customer support tools.
Strong problem-solving and critical thinking skills to provide solutions and guidance to
patients.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Experience with GLP-1 weight loss medications. (preferred)
Prior experience in a telehealth or digital health setting. (preferred)
Bilingual in English and Spanish is a plus. (preferred)