DoD SkillBridge: Customer Success Consultant at Vets2PM

Offer summary

Qualifications:

Active-duty U.S. Military Members eligible for the DoD SkillBridge Program., Minimum 1 year of experience as a Consultant., Strong communication and interpersonal skills., Certifications in Salesforce and/or Scrum Master preferred..

Key responsabilities:

Work closely with customers to ensure project success.

Create and update project records and assignments in the internal system.

Issue weekly status reports and manage project timelines.

Resolve project issues and minimize customer churn.

Job description

This is a remote position.

DoD SkillBridge Internship: Customer Success Consultant
SkillBridge Host Company: Uptima
SkillBridge Provider: Vets2PM LLC
Location: Remote (per DoD SkillBridge Guidelines)

Applicants must be active-duty U.S. Military Members who qualify for the DoD SkillBridge Program.

To Apply:

Go to www.vets2pm.com/skillbridge and complete the SkillBridge interest form.

Return to this posting and click ‘Apply’.

Customer Success Consultant Overview

The Customer Success Consultant will work closely with our customers and the Uptima Success Team to ensure the success of each project they manage. They will be responsible for working with the Customer to ensure all aspects of the project are completed to the satisfaction of the business and to ensure we minimize churn and find additional revenue.

What a Customer Success Consultant is responsible for:

Engagement Oversight
Creating Project Records
Creating and updating project assignments in internal PSA system
Tracking time to allocated budget
Resolving or escalating project issues
Issuing weekly status reports to the Customer
Issuing SF CSAT
SLA Governance
Release Governance

What is needed to be successful as a Customer Success Consultant:

Must possess strong communication and interpersonal skills.
Ability to work collaboratively within a team environment of cross functional and cross vendor teams, and deliver to aggressive timelines.
Listens, observes, and reads the room or zoom calls.
Adjusts communications and engagement on the fly based on the emotional cadence in a discussion.
Instinctually read and react to nonverbal communication.
Knows when to pause, stop, or double down.
Gauges when they are being listened to and shows others that they are listening.
Harnesses empathy and emotional conditions of others to drive outcomes.
Multitasking
Strong analytical skills
Ability to identify revenue streams

Education and experience that may help a Customer Success Consultant be successful:

Minimum 1 year of experience as a Consultant
Certified Scrum Master Certification
Salesforce Admin Certification
Salesforce Service Cloud Consultant
Salesforce Revenue Cloud Consultant
Transferable skills from: Retail, Customer Service, Hospitality

Compensation Target (if hired after internship): Estimated between $70K-$85K per year + 10% bonus potential.

[NOTE: Because this is a SkillBridge Internship, it is understood that no single candidate will have equal expertise in all the areas of responsibility listed. Successful candidates will possess a compelling combination of many of them and the self-awareness and wisdom to leverage existing and/or new resources in the area(s) where they lack personal mastery.]

Vets2PM Provides:

Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.

PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.

Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.

Other:

Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.

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