Lead Real Estate Inside Sales Advisor

As a Lead Sales Advisor, you'll flex your leadership skills to help us develop an exceptional team of Sales Advisors, resulting in happy employees and delighted customers. Taking direction from your Sales Center Manager, you'll coach your peers, encourage best practices, and build world-class team performance. As the team grows, you’ll assist with initial training and onboarding to make sure we continue to deliver excellent service. 

The right candidate for this role is a superstar Sales Advisor who leads by example, enjoys sharing their wisdom with teammates, and is interested in exploring a career in people management.

Your time will be spent on coaching and developing Sales Advisors (25–40%), inquiry and call audits for quality assurance (30–40%) and working inquiries and helping oversee the Support Queue (10–35%).

Day-to-day responsibilities:

• Provide customer service and Support Queue guidance to your teammates; agents will depend on you for leadership, so be prepared to answer tough questions

• Assist in training new Sales Advisors, ensuring they're ready before they “go live” to work with customers and the Queue on their own

• Perform regular check-ins and coaching sessions at team and individual levels

• With the help of your Support Center Manager, use data and metrics to spot trends, weaknesses, and strengths among the team

• Shadow team members and combine your learnings with data/metrics to identify and address issues with team performance

• Operate in Queue during peak or understaffed hours; maintain goal in all metrics; maintain working knowledge in all things Support Queue

Qualifications:

• Real estate license required

• 6+ months of experience as a Redfin Sales Advisor required

• Excellent written and oral communication skills

• Strong time management, multitasking, and prioritization skills

• Proven history of building relationships with clients and team members

• Enjoys growing and developing others through mentoring

• Demonstrates Redfin's core values at all times 

Schedule:

• Tuesday-Saturday 8am-5pm PST

Travel required: 

• Up to 10%; additional travel may be required

Benefits:

• Three weeks of paid vacation, plus paid parental leave, sick leave & flex days

• Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses

• REALTOR association, MLS dues, and state license fees reimbursed

• 401(k) and Employee Stock Purchase Plan

About Redfin:

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.

The compensation information below is provided in compliance with all applicable disclosure requirements.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.