Senior People Operations Generalist

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! We are looking for an experienced and strategic Senior People Operations Generalist to join our dynamic People Team. In this role, you will be a key driver of operational excellence, ensuring our people programs and processes are efficient, scalable, and aligned with business goals. You will play a pivotal role in enhancing the overall employee experience by streamlining workflows and implementing best-in-class people practices—all while ensuring GoFundMe continues to be a place where great people come to do the best work of their lives. If you are passionate about building seamless people operations that empower employees and create a positive workplace culture, we’d love to hear from you!

The job…

People Operations & Compliance:

• Own and enhance core global People Operations processes, policies, and programs to optimize efficiency and employee experience in partnership with our People Partner and Total Rewards & Analytics teams.
• Act as the first point of contact for global HR-related inquiries, triaging and resolving employee requests via our internal help desk system.
• Manage and continuously improve onboarding and offboarding processes, including leading new hire onboarding sessions and exit interviews, ensuring a seamless experience for employees and managers.
• Maintain and update employee records, benefits systems, and documentation with a strong commitment to confidentiality, data security, and compliance.
• Ensure compliance and stay up to date with employment laws, regulations, and internal policies across multiple geographies globally and proactively address regulatory updates.
• Assist in launching and managing mandatory people operations compliance training, such as anti-harassment and discrimination, employee handbook acknowledgement, etc.

Performance Management & Engagement:

• Lead the company-wide performance management process, overseeing the end-to-end review cycle, coordinating key milestones, ensuring alignment with business goals and supporting communication plans effectively. 
• Ensure alignment with key stakeholders, lead trainings, support calibrations, and retrospectives. 
• Manage employee engagement surveys, including the annual engagement survey and ad-hoc pulse surveys. Analyze results and collaborate with People Partners to develop and implement action plans.
• Enhance our efforts in creating a culture of ongoing feedback by supporting current programs and optimizing our performance management and engagement system, Culture Amp.

Benefits & Leave Management:

• Serve as a key point of contact for benefit related matters and support our Benefits Manager and external benefit partners in all aspects of our Global Benefit and Wellbeing programs.
• Independently manages Leaves and Accommodations program, leveraging sound judgment to ensure compliance and a positive employee experience. 
• Administer the leave management system for leave tracking, run LOA intake meetings, provides return-to-work support and maintain records in accordance to established guidelines and compliance requirements 
• Help manage the Benefit Administration system, accurately processing QLE, EOIs, and ensure accurate data in alignment with established processes. 
• Assist with Workers’ Compensation management, claims, and employee support.
• Support wellbeing programs to promote employee health and engagement.
• Maintain a benefits calendar and ensure ongoing employee communications and intranet updates regarding benefits and wellness initiatives.

Collaboration & General Team Support:

• Provide proactive, strategic, and operational support to People Partners across various HR functions.
• Support and lead people-related projects or initiatives, including international expansion, workforce planning, policy updates, and organizational development change.
• Become proficient in our people data tools (Paylocity, Culture Amp, Visier) and support team in analyzing and making data-led decisions. 
• Collaborate with cross-functional teams, including Total Rewards & Analytics, Talent Acquisition, Workplace & Employee Experience, DEIB & Development, to drive employee processes, programs, and engagement efforts.

You…

A natural relationship-builder with exceptional interpersonal and communication skills who is proactive and solution-oriented, impatient to be great, and always striving for excellence and embodying a “find a way” mentality. You earn trust every day, demonstrating reliability and integrity in every interaction. Driven by a deep purpose, you consistently align your work with company values and are committed to making a positive impact on both teams and business outcomes.

Experience & Expertise: 6-8+ years of progressive HR experience, with a focus on people operations, compliance, program management and strategic HR with deep understanding of best practices in the tech industry (preferably software/technology).

Tech-Savvy & Strategic-thinker: Proficient in HR systems such as Paylocity, Culture Amp, Pave or similar, with a track record of using data to inform decisions and drive strategic HR initiatives that foster growth and engagement. Expertise in remote collaboration tools (e.g., G-suite, Slack, Zoom) with advanced skills in Google Sheets and Google Slides. 

Project Management & Collaboration: Exceptional project management skills with the ability to manage multiple initiatives simultaneously. Strong written and verbal communication skills with the ability to engage effectively with employees, managers, and cross-functional stakeholders. 

Problem-Solving, Decision-Making & Attention to Detail: Skilled in identifying challenges, developing solutions, and making informed recommendations while ensuring a high level of accuracy. Capable of working independently, exercising sound judgment, and proactively solving problems.

Why you’ll love it here...

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $90,000 - $135,000 + equity + benefits.  As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.