Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Previous experience in customer service, particularly within luxury retail or high-end brands., Strong communication and interpersonal skills with a luxury customer service approach., Proficient in using customer support software and standard office tools..

Key responsibilities:

Provide outstanding customer support to German-speaking clients via phone, email, and chat.

Assist customers with inquiries regarding high-end products, order placements, and return policies.

Handle customer complaints and resolve issues with professionalism and empathy.

Collaborate with sales and marketing teams to promote new collections and exclusive offers.

Job description

Patrique Mercier Recruitment FR is passionate about connecting talented professionals with premier career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Luxury & High-End Brand Retail Department. This role is perfect for individuals who have a keen interest in luxury retail and are dedicated to providing exceptional service to discerning clients.

Responsibilities

Provide outstanding customer support to German-speaking clients in the luxury retail sector via phone, email, and chat.
Assist customers with inquiries regarding high-end products, order placements, and return policies.
Handle customer complaints and resolve issues with professionalism and empathy to ensure a luxury experience.
Document customer interactions accurately and ensure timely follow-up on inquiries.
Collaborate with sales and marketing teams to promote new collections and exclusive offers effectively.
Stay updated on brand knowledge, luxury market trends, and product features to offer informed recommendations.
Gather and analyze customer feedback to support continuous improvement in customer service quality.

Requirements

Fluency in German and English, both written and spoken.
Previous experience in customer service, particularly within luxury retail or high-end brands.
Strong communication and interpersonal skills while demonstrating a luxury customer service approach.
Deep understanding of luxury brands and client expectations.
Proficient in using customer support software and standard office tools.
Ability to manage multiple tasks with precision and a keen attention to detail.
Willingness to work flexible hours, including weekends and holidays as necessary.

Benefits