German Speaking Customer Support for Online Music & Podcast Department

Patrique Mercier Recruitment FR is excited to connect talented individuals with outstanding career opportunities. We are currently seeking a German Speaking Customer Support Representative for our Online Music & Podcast Department. This role is perfect for individuals who are passionate about music and podcasts and enjoy providing exceptional customer service to enhance the user experience for German-speaking clients.

Responsibilities

• Provide outstanding customer support to German-speaking clients regarding music and podcast services through phone, email, and chat.
• Assist customers with inquiries related to account management, service features, and technical issues.
• Effectively resolve customer complaints and issues to ensure a high level of satisfaction.
• Document all customer interactions accurately and follow up on outstanding requests.
• Collaborate with internal teams to address customer needs and improve service offerings.
• Stay informed about trends in music and podcasting to provide knowledgeable support.
• Gather customer feedback to contribute to service enhancements and improvements.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably in a digital media or entertainment environment.
• Strong communication skills with a customer-centric approach.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficient in using customer support software and standard office applications.
• Strong problem-solving skills with the ability to handle challenging situations professionally.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks