Offer summary

Qualifications:

Proficiency in English with excellent written and verbal communication skills., Self-motivated with the ability to work independently and prioritize tasks., Strong attention to detail and organizational skills., Bachelor’s degree and experience in a similar operational role are advantageous..

Key responsabilities:

Manage customer backend setup in the Webbing platform.

Support Webbing agents with service-related requests and questions.

Handle monthly billing tasks and perform basic QA for new platform features.

Participate in cross-department projects and operations maintenance activities.

Job description

Description

As an Operations Representative at Webbing, you will manage all customer backend setup in a Webbing-developed platform, consisting of multiple complexes and ever-evolving pricing and service modules.

You will:

Handle customer setup and changes.
Support Webbing agents with all requests and questions regarding the service, setup, and management platform.
Building and updating customers’ plans.
Be a part of the cross-department’s projects.
Operations maintenance activities planning.
Handling monthly billing tasks.
Perform basic QA for new Webbing platform features.

Full- time position

Requirements

Proficiency in English with excellent written and verbal communication skills
Self-motivated with the ability to work independently, prioritize and meet deadlines.
Ability to manage multiple administrative projects simultaneously
Strong attention to detail and patience
Organized and detail orientated with excellent prioritization skills
Ability to solve operational problems
Good skills with MS Excel (VLOOKUP, match, pivot)
Bachelor’s degree - an advantage
Technical skills – an advantage
Previous experience in a similar operational role - an advantage
Understanding of mobile roaming flows – an advantage
Experience with Project Management tools (Monday, Zendesk) -an advantage

About Webbing

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

What we offer

The opportunity for professional development within a reputable international innovative and growing company.
The opportunity to join a team of highly professional specialists in an international environment.
Fully remote role

Required profile