Account Executive - Delta Dental of MA

About Us:

At Delta Dental of MA, our mission is to advance oral health for a healthier tomorrow. We envision a future where optimal oral health is the cornerstone of overall well-being. We push boundaries, embrace new opportunities, and work to create an environment that empowers greater access to more patient-centric, equitable outcomes, and value.

Job Summary:

The Account Executive plays a critical role in managing client relationships, ensuring contract compliance, and maintaining business growth through retention and revenue generating activities within your assigned book of business. This role focuses on strategic account management, proactive problem-solving, and identifying opportunities to enhance client satisfaction. The Account Executive also collaborates closely with internal teams and an Account Coordinator to deliver high-quality service, optimize processes, and align on best practices for ongoing client success.

Primary Job Responsibilities:

Client & Account Management

Client Relationship Management: Serve as the primary point of contact for assigned clients, fostering strong, long-term partnerships through proactive communication, strategic guidance, and in-person or virtual meetings.

Strategic Program Oversight: Lead the administration and execution of client programs, ensuring alignment with contract terms, regulatory requirements, and business objectives.

Expectation Management & Service Excellence: Identify client expectations, effectively communicate them to internal teams, and ensure successful execution to deliver a seamless client experience.

Client Services Planning: Implement a structured client service strategy to set clear program goals, measure success, and drive continuous improvement.

Issue Resolution & Relationship Strengthening: Proactively address client concerns, resolve challenges, and enhance engagement at multiple organizational levels.

Collaboration & Operational Alignment

Account Coordinator & Team Collaboration: Work closely with Account Coordinators and operational teams to ensure seamless execution of client programs, effective delegation of tasks, and efficient use of time and resources. Time & Priority Management: Balance strategic client-facing responsibilities with internal coordination, ensuring the right level of engagement at all touch points.

Process Optimization: Align with operational teams to streamline workflows, improve service delivery, and enhance overall client satisfaction.

Growth, Compliance & Performance

Plan Design Optimization & Member Access: Develop strategies to strengthen and enhance client programs, while contributing to member engagement efforts aimed to improve experience, value, and access to care.

Contract & Compliance Oversight: Monitor regulatory changes, pricing, plan changes, and contract terms to maintain compliance, ensure appropriate funding, and negotiate amendments as needed.

Data & Performance Reporting: Provide timely, accurate reporting to clients, while offering insights and strategic recommendations to optimize program performance.

Continuous Improvement & Best Practices: Support internal process enhancements, facilitate audits, and implement corrective action plans to drive operational excellence.

Business Optimization & Growth: Identify pricing, enhancements, and efficiency opportunities within existing client programs, and effectively leverage internal and external relationships to implement new solutions.

Executive Updates & Collaboration: Keep leadership informed of key client developments, challenges, plan updates, and opportunities while working cross-functionally with internal teams to align on strategic initiatives.

Job Qualifications:

Required:

• 3+ years’ experience in managing clients, preferably in healthcare or dental insurance.
• Excellent Oral and Written communication skills.
• Efficient PC skills (Word, Excel, PowerPoint).
• Excellent interpersonal skills.
• Ability to travel (10%).
• Ability to understand and articulate regulatory language.
• Experience in managing cross-functional projects.
• Required to attend additional training as requested/deemed necessary.

Preferred:

• College Degree or related business experience preferred.
• Sales and negotiation skills a plus.

Physical Demands:

• Incumbent must be able to communicate effectively.
• Ability to operate personal computer and related technologies.
• Ability to travel or move about within and outside serviced facilities required.
• Must be capable of occasionally lifting up to 25 pounds.
• Incumbent works primarily in either a private or shared office environment.

Company Profile:

As one of the nation's leading oral health companies, we direct all our energy and resources to improving oral health in the communities we serve. We depend on our people for our ability to provide the highest-quality benefit programs and superior customer service. If you're looking for a challenging work environment where you will be asked to continually develop your skills, you've found the right place.

We are a growing, financially sound company with many advantages to offer to our employees. In addition to competitive salaries and a great benefits package, we also offer a stimulating, productive work environment. Work-life balance is a reality at Delta Dental, as is our commitment to our employees' career advancement.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.

** In accordance with Delta Dental of Massachusetts’ Compliance Plan, all employees must conduct Delta Dental of Massachusetts business and activities in accordance with applicable laws, regulations, professional standards, and ethical standards and report potential compliance or ethical issues to Delta Dental of Massachusetts’ designated Compliance Officer. **

Delta Dental of Massachusetts’ Affirmative Action Program affirms our commitment to make reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business and activities. Please see Human Resources for additional information regarding this program.