Payment Risk and Fraud Agent

What exactly do we do here at White Label Casinos? Well, that’s easy! We build white label casinos that players love. And that’s it! That’s literally our bread and butter. And we’re damn good at it.

With our all-in-one casino solution, we create online casinos that stand out from the crowd. Our casinos have flair, they have pizzazz, they have the IT factor that players are looking for. Did we mention we’re modest?

By joining us, you’ll be part of a global team of 160+ iGaming experts from all over the world—literally. While our headquarters is in Malta, our team spans Venezuela, the Philippines, Europe, and beyond. We’re truly international, so there’s never a dull moment.

We are looking for Payment Risk and Fraud Agents to join our Payments department. Apply today and become part of a diverse workforce filled with ambitious, hard-working, weird, and wonderful folk!

Position Summary

The Payment, Risk and Fraud Agent is responsible for ensuring that player payment processing is completed, timely and accurately. They will furthermore act as 1st level of support for internal and external queries related to player payments.

The Payment, Risk and Fraud Agent is also expected to monitor trends and patterns related to

fraudulent activities and bonus abuse.

Key Responsibilities

Duties will include but are not limited to:

• Accurately processing withdrawals across multiple Payment Service Providers (PSPs) in a timely manner
• Analyse player withdrawal requests in accordance with multiple white label casino terms, conditions and rules (Cages)
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or bonus abuse
• Escalating issues to Payments Team Leaders and Manager where necessary
• Communicate effectively with colleagues
• Stay up to speed with team updates and change both within the department and across the wider business
• Consistently achieve and exceed Key Performance Indicators (KPIs) set out by management
• Assist with coaching and training of other agents
• Make certain that department guidelines, procedures, manuals and other materials are relevant and accurate, reporting any discrepancies to Team Leaders and Management
• Act as 1st level support point for all escalations from players, other departments, account managers and clients
• Provide feedbacks of team issues, challenges, mood and needs to the Payment manager
• Fulfil tasks assigned by the Payment manager

Requirements

• Must be available to work on a shift basis (7 days per week).
• Attention to detail and analytical mindset.
• Good Written and Verbal English.
  
• Good communication skills.
  
• Experience in Slack, Jira and Confluence

Preferred Qualifications

• Previous experience in Microsoft, Google and Payment withdrawals is an advantage.