Offer summary

Qualifications:

2+ years of professional experience in information technology in a customer-facing role, preferably in product implementation., An undergraduate degree in Computer Science, Information Technology/Systems, or related technical disciplines; a graduate degree is a plus., Experience with Linux-based Operating Systems and basic shell proficiency., Familiarity with RDBMS and professional experience in Docker and Kubernetes deployments is advantageous..

Key responsabilities:

Provide high-quality support to enterprise customers and collaborate with Sr. Support Engineers to resolve issues.

Triage and troubleshoot technical issues while working closely with client stakeholders.

Document and report product issues and enhancement requests, and participate in product configuration efforts.

Engage with internal and client teams to ensure successful resolutions within customer environments.

Job description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
DUNS 100 Best Tech Companies to Work For in 2024
Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
2024 Inc. 5000 list for the 4th consecutive year!
Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

A motivated and self-driven Technical Support Engineer to provide high-quality support to our enterprise customers, being their advocate in collaborating with our Sr. Support Engineers team to drive issues to resolution.

What you’ll do:

Work closely with client stakeholders to triage and troubleshoot technical issues
Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts in order to meet clients’ specific requirements
Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments
Share knowledge of relevant technical areas at an applicable level of depth and detail within the Support organization
Document and report product issues, enhancement requests raised in the field, and possible implementation flow improvements
Participate in the team on-call rotation during weekends or holidays, a few times per year

What you’ll bring:

2+ years of professional experience in information technology in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
Professional experience in Docker and Kubernetes deployments - an advantage
Troubleshooting complex software issues, working from written and oral instructions as described by the technical support organization, sales organization, account managers and customers themselves.

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

Care - We care about our customers and each other
Do - We do what it takes to make a positive impact
Try - We try our best and we don’t give up
Shine - We shine and make it our mission to always stand out

The annual base salary range is $95,000 - $115,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

BigBenefits:

💻 Work from home with a global remote-first community

🏆 Global Culture Corner

🏝️ Flexible PTO and Quarterly Volunteer Days

💸 Equity Participation

🏥 100% employer-covered medical, dental, and vision options available to you

🐶 Additional insurance benefits like pet insurance and legal assistance

📚 Learning & Development Opportunities

💰 Fidelity Employer Sponsored 401K

📣 Robust DEI Program with several vibrant ERG communities

🍼 Paid Parental Leave

#LI-Remote

#LI-AR1

We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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