Director, IT

About the Role:

As the Information Technology Director, you will be responsible for Panorama Education’s IT function, managing internal IT services, coordinating with multiple external IT vendors, and ensuring a secure and efficient technology environment. You will oversee IT infrastructure, employee support, asset management, compliance efforts, and strategic planning. Additionally, you'll provide leadership and strategic direction on the technology used at Panorama, including operational process improvements, data security, technology budget and more.

We are a friendly, collaborative team that takes pride in helping our colleagues to be as effective as possible. Our ideal candidate approaches their work with positive energy and a sense of humor. They will go above and beyond to make sure our team members feel supported, and are conscious of how central an effective I.T. operation is to every employee’s work. This person is proactive, works efficiently and effectively, and excels at improving processes and workflows. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Panorama teams, and be a valued team member of a mission-driven technology company.

Key Responsibilities: 

• Define and execute the company’s IT vision, ensuring IT strategy aligns with company-wide business goals and operational priorities
• Own and drive IT budget planning and cost optimization strategies, ensuring technology investments align with business priorities and long-term sustainability
• Support a small team of IT professionals, fostering a proactive and service-oriented culture
• Oversee IT vendor relationships, ensuring Panorama maximizes value from key SaaS, hardware, and service contracts while maintaining cost efficiency and security compliance
• Regularly present IT strategy, key initiatives, and operational metrics to executive leadership, ensuring transparency and alignment with company goals
• Ensure IT services effectively support a globally distributed workforce, including employees across multiple countries and time zones, while maintaining compliance with relevant regulations and security policies
• Manage cloud-based platforms as primary administrated by I.T., such as GSuite, Zoom, Cloudlock, and more
• Coordinate IT asset management and deployment for MacBook laptops
• Provide technical support for employees in multiple time zones and jurisdictions on their MacOS desktop and Virtual Desktop Infrastructure based Ubuntu environments
• In collaboration with the information security team, ensure a secure IT environment that meets all SOC 2 certification requirements
• Scale IT onboarding and offboarding processes 
• Oversee IT service delivery standards, ensuring efficient support operations while using metrics to identify opportunities for automation and process improvement

What We’re Looking For:

• Minimum of 7-10 years experience supporting IT services and developing technology-driven business processes
• Minimum of 5 years people management experience
• Experience supporting global remote teams, particularly in a fully distributed work environment
• Experience or training in GSuite, MacOS, and Linux
• Experience leading IT projects involving change management
• Self-motivated; driven, cares about the quality, presentation and delivery of the work
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Flexible, dependable and consistent; proactively follows up and provides updates
• Continuously researches and gathers knowledge from network and external experts to stay on top of practices and procedures in the IT field
• Ability to collaborate effectively with vendors and teammates cross-functionally

Bonus Points:

• Bachelor’s degree in Computer Science or related technology field, or equivalent work experience
• Experience with Agile I.T. methodologies or Objective and Key Results procedures
• Familiarity with IT security and compliance frameworks such as SOC 2
• Experience supporting VDI environments
• Familiarity with Amazon Web Services
• Experience in Edtech

The starting base salary for this role is $166,000. Actual offers will depend on experience and skills.