Offer summary

Qualifications:

Passionate about customer experience and writing., Good understanding of the Fashion, Beauty, Jewellery, Watch, or Automobile industry., Must be proficient in English and/or the local language., Organized and prompt with a keen interest in luxury brands..

Key responsabilities:

Conduct discreet evaluations of luxury brands in various markets.

Provide feedback on customer experiences in retail settings.

Interact with people to gather insights on their shopping experiences.

Share opinions and evaluations through written reports.

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.

Job description

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.

Description

Are you a premium or luxury brand shopper or fan? If the answer is yes, then we are looking for you!

We are looking for Customer Experience Evaluators (CXEs) based in Darwin, Australia who are keen on sharing their opinion about their experience in a luxury store. As a CXE, you will conduct discreet evaluations of your favourite luxury brands in markets such as beauty, fashion, jewellery, watches or automobiles and give us your feedback.

Apply now and join us to experience luxury retail. We look forward to welcoming you to our CXG community!

Requirements