FRAUD INVESTIGATOR II

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Fraud Investigator II is responsible for execution of end-to-end suspicious activity investigations and reporting process which entails timely monitoring, identification, investigation, and when appropriate; reporting of suspicious financial and/or fraudulent activity to include money laundering, terrorist financing, fraud and/or any other financial risk or crime.   This position performs fraud investigations of a complex nature based on dollar amount, business reputational risk, and to ensure the financial well-being of our members and financial assets, which includes working with internal business units as well as external entities to reduce fraud losses at time of incident and to increase recoveries for in-person and digital channel deposit, loan and plastic frauds, including but not limited to wire transfers, check fraud, ACH, identity theft, elder abuse, payments and electronic services fraud, as well as other fraudulent activity. 

Essential Functions and Responsibilities

• Researches transactional anomalies and analyzes information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdowns, and recognize fraudulent activities considered Level 2 or above based on dollar amount, business reputational risks, and complexity. 
• Manages high volume caseload and investigates allegations and issues pertaining to financial fraud.
• Documents investigations, including preliminary and final case reports, for both internal tracking and regulatory reporting purposes.
• Maintains liaison relationship with local, state, and federal Law Enforcement agencies for complex financial fraud investigations and attends court hearings when required.
• Works with various departments to identify and eliminate fraud in an expeditious manner to minimize loss to the Credit Union and its’ members.
• Performs account and loan reviews of credit union members and employees as warranted to control existing fraud risks.
• Builds relationships with Compliance and Legal Departments, effectively communicating and transferring information for case investigations.
• Responsible for developing investigative plans, gathering and evaluating facts, conducting investigative interviews, and writing investigative reports.
• Conducts internal and external investigations that include wires, check fraud, loan fraud, ACH, digital channel fraud, identity theft, elder abuse, embezzlement and other criminal violations.
• Effectively communicates and provides fraud/investigative reporting with team members, leaders, and others involved in the credit union system.
• Assists team members of front line and back-office functions with questions/concerns on identified instances of fraud or potential fraud, provides guidance to team members on the appropriate course of action.
• Creates and delivers periodic fraud training of all staff for organization-wide fraud awareness.
• Collaborates with Compliance department on the filing of criminal activity SAR reporting based on Level 2 and above investigations.
• Performs financial crimes fraud investigations for internal and external criminal activity with a focus on high dollar, complex, and highly organized fraud investigations.
• Reviews and fulfills criminal subpoenas from local as well as federal governmental agencies, including FBI, US Secret Service, US Postal Inspector, Office of Inspector General, Homeland Security, IRS, etc., and represents the Credit Union when Subpoenaed for legal proceedings based on levels of investigation.

Other Duties and Responsibilities

• Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

• Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within financial crimes and fraud prevention..
• Must have the ability to respond objectively and appropriately to common inquiries from credit union members, internal stakeholders, business partners, regulatory agencies, or members of the business community
• Must have demonstrated ability to handle sensitive and confidential information and matters
• Must have leadership skills, proven investigatory abilities, prioritization skills, and a willingness to tackle new and difficult challenges
• Must have strong analytical and critical thinking skills with the ability to identify and define issues, establish facts, analyze moderately complex information and develop substantiated conclusions with minimal supervision
• Must have strong investigative research and documentation skills
• Must have ability to work in a high stress, fast paced, and rapidly changing environment, with time-critical situations
• Must have excellent time management skills, with the ability to multi-task
• Must have excellent communication skills in English, both verbal and written
• Must have basic knowledge of MS Excel
• Must have ability to understand all business processes within the credit union
• Must be detail oriented, with strong organizational skills
• Must be able to work in a general office environment
• Must have a valid driver’s license
• Must be able to maintain confidentiality
• Must be flexible and able to shift resources and priorities as required
• Must be able to complete all assignments with minimal supervision
• Should possess a strong commitment to providing excellent service to Truliant’s members

Physical Requirements

• Frequent standing, walking, bending, kneeling, and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Occasional travel is required
• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

 Education and Background

• Bachelor Degree in Criminal Justice, Risk Management or ten years’ experience in related field required
• Seven (7) years of experience in financial crimes investigations is preferred
• Experience with electronic investigations including but not limited to online banking and ACH transactions required
• Civil or criminal litigation support experience required and familiarity with law enforcement practices involving sophisticated investigations, prosecutions and providing testimony
• Certified Financial Crime Specialist (CFCS) certification preferred

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! 

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching  
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account