Offer summary

Qualifications:

Fluent in Chinese and English at an advanced level (C1)., 1-2 years of experience in customer success roles., Strong knowledge of digital marketing and e-commerce., Familiarity with tools like Zoom, Intercom, and Hubspot..

Key responsabilities:

Provide customer support via emails, chats, and video calls.

Assist in onboarding new customers and developing marketing strategies.

Offer strategic guidance and best practices to enhance customer engagement.

Identify and escalate issues to relevant teams for resolution.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
Assist and onboard new customers
Develop digital marketing strategies
Provide weekly, bi-monthly, or monthly strategic guidance to customers
Ensure smooth customer engagement through proactive outreach
Offer best practices on product usage and marketing strategies
Keep customers updated on product releases and new features
Identify and escalate issues to the appropriate teams

What you need to succeed in this role:

Fluent Chinese and English (C1/Advanced level, both)
At least 1–2 years of experience in customer success-related roles
Strong digital marketing knowledge
Experience in e-commerce, SaaS, project management, or marketing
Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

Fixed schedule: Monday–Friday, 4 PM–12 AM, Malaysia time
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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