Offer summary

Qualifications:

Previous experience in a resort front office management role, Exceptional interpersonal and communication skills, Strong attention to detail and superior organisational skills, Proficient in Excel and RMS with night audit function experience..

Key responsabilities:

Oversee day-to-day operations of the front office and ensure high standards of guest services.

Supervise and train Guest Service Agents and Tour Guides while managing staff performance.

Coordinate onsite experiences and maintain effective communication with all resort departments.

Handle guest complaints and resolve discrepancies in guest accounts.

Job description

About Us

G’day Group

G’day Group is the undisputed leader in regional travel, with over 85 properties and a network of over 300 parks across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.

Discovery Kings Canyon

Say g’day to more of Australia and join us at Discovery Kings Canyon to experience the wonder of the Red Centre. Set halfway between Uluru and Alice Springs and on the doorstep of the unforgettable outback landscapes of Watarrka National Park— we are proud co-custodians of this sacred site of the Luritja and Arrente peoples. Immerse yourself in the rich cultural history of the Traditional Owners, connected to this land for over 30,000 years. Join our team and experience the wonder of the outback surrounds while connecting people to nature, networks and communities.

The Role

We are seeking a highly motivated and experienced Front Office Manager to join our team. The successful candidate will oversee the day-to-day operations of the front office, ensuring the highest standards of guest services and customer relations. This role requires strong leadership skills, excellent communication abilities, and a passion for hospitality.

Duties

Supervise and train Guest Service Agents and Tour Guides.
Ensure accurate processing of guest accounts and resolve any discrepancies.
Coordinate onsite experiences and group activities with the Front Office team, Reservations, and Food & Beverage departments.
Maintain effective communication with all resort departments.
Conduct daily monitoring and reconciliation of accounts.
Manage relationships with key external suppliers.
Oversee reservations and ensure correct procedures are followed.
Provide regular feedback and conduct performance reviews for front office staff.
Handle guest complaints and ensure satisfactory resolutions.

Skills & Experience

To be successful in this role you will have:

Previous experience in a resort front office management role
Experience leading and developing Teams
Exceptional interpersonal and communication skills
Highly motivated and able to work collaboratively within a team
Superior organisational and time management skills
Strong attention to detail
Highly proficient in Excel
Proficient experience in RMS
Night audit function experience
Flexibility to be on call for the specified number of nights
Previous experience working remotely advantageous

Benefits

Full-time ongoing position
Immediate start
Accommodation and meals are free of charge
Opportunity to work in the real Australian outback!
Supportive and friendly team environment
Discounted accommodation for you, your family & friends at over 300 G'day Group holiday parks nationally.
Discounts with our G’day Rewards Partners including gym memberships, flights, petrol, car and camper van hire, car servicing and more!
Service recognition awards
Access to Employee Assistance Program
Internal promotions and opportunities

This is a remote role, where you will be living and working at Kings Canyon Resort. As such, please consider the reality of living in a remote location for an extended period of time. G'day Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and on the job experience and mentoring.

Discover more to life - APPLY NOW!

This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

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