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Windows Escalation Engineer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Nigeria

Offer summary

Qualifications:

4 years of experience in technical support for Windows operating systems., In-depth knowledge of Windows 10 and 11, including architecture and internals., Proficiency in C++ and C# for debugging and analyzing code-related issues., Excellent communication skills to explain technical concepts to diverse audiences..

Key responsabilities:

  • Provide technical support for complex Windows issues escalated from front-line teams.
  • Analyze and isolate problems, reproducing issues for troubleshooting.
  • Collaborate with customers and development teams to identify root causes.
  • Develop documentation and best practices for resolving common and complex issues.

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51 - 200 Employees
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Job description

13 days ago

4 Years of experience Remote

Description

What You Will Do:

  • Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams
  • Analyze and isolate complex problems into a reproduction of the issue
  • Explain complex technical issues to non-technical people
  • Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes
  • Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues
  • Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences

Requirements

What You Will Bring:

  • In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals
  • Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.)
  • Experience with network analysis (VPNs, proxies, etc. using Wireshark/Fiddler)
  • Proficiency in C++ and C# for analyzing and debugging code-related issues
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
  • Ability to work independently and as part of a team in a fast-paced environment
  • Experience with Windows internals (COM, RPC, drivers)
  • Knowledge of networking protocols
  • Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency
  • Kusto/KQL knowledge for telemetry analysis

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Visual Studio DebuggersC# (Programming Language)C++ (Programming Language)Microsoft Operating SystemsAutomated Information SystemsNetwork AdministrationScriptingWindows Fundamentals For Legacy PCsNetwork ProtocolsKusto Query LanguageBusiness Communication

Other Skills

  • Social Skills
  • Teamwork
  • Problem Solving
Are you interested?

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