Senior Sales Operations Lead

Job Description

If you’ve ever paid a bill through your phone, tablet, or laptop, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to provide Real-time payments to meet the needs of organizations and people the world over.

Job Summary:

The Senior Sales Operations Lead supports the day-to-day operations of the sales and customer success teams.

• Organizes and coordinates multiple large and/or complex customer facing or internal programs, in accordance with ACI project management methodology, while ensuring the business unit’s objectives align with the technology solutions.
• Provides strategic guidance to team and project managers in ways that promote ACI's culture.
• Coordinates departmental or cross-functional teams, focused on the delivery of new products/systems or upgrade of existing products/systems or solution.
• Partners with stakeholders’ business unit leaders to translate their objectives into manageable programs that will execute upon those strategies.
• Monitors the program from initiation through implementation and delivery. Accountable for planning and directing schedules, managing resource needs and monitoring budget/spending.
• Organizes cross-functional activities, ensuring completion of the program on time, with agreed upon scope, within budget and of the highest quality, while managing escalation as well as program level risk and issue resolution.
• Provides dashboard reporting at a program level, and leads update meetings.
• Must be an excellent leader and with experience in matrix managing staff of different disciplines to produce results in a timely manner. The goal is to ensure that the program delivers desirable outcome for ACI.

Knowledge, Skills and Experience required for the job:

• Bachelor’s Degree, or equivalent work experience.
• 5+ years program management experience with demonstrated experience delivering high quality results for complex, transformational programs or 10-12 years project management experience managing complex projects.
• Experience working directly with sales teams - ability to adopt to the cadence and workflows of a multi-vertical enterprise sales, account management, and solution consulting team.

Preferred Knowledge, Skills and Experience needed for the job:

• Excellent communications skills, verbal and written.
• Experience in data analysis and process improvement reengineering.
• Proficient in use of MS Products (Excel, PowerPoint, Word) and Jira.
• Experience in data modeling tools, e.g., Power BI or Tableu a plus
• Ability to communicate effectively with C-Level.
• Tolerate and comfortable with risk and uncertainty.
• Ability to act without having the full picture.

Work Environment:

• Standard remote work environment
• Majority of time spent on PC (Phys. Req.)

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our website at www.aciworldwide.com Job ID (Requisition #15411)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally