Offer summary

Qualifications:

5+ years of experience in Account Management or Customer Success within a SaaS company., Fluent in English with strong written and verbal communication skills., Tech-savvy with a passion for learning new software and tools., Excellent organizational and problem-solving abilities..

Key responsabilities:

Manage a portfolio of 10-20 strategic/enterprise customer accounts.

Facilitate onboarding and product training for new customers while building lasting relationships.

Track client usage statistics and provide actionable insights to enhance customer experience.

Collaborate with cross-functional teams to ensure a seamless experience for stakeholders.

Job description

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor.

FUNDING

Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures.

What You Will Do

Manage a portfolio (10 - 20 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio
Facilitate world-class onboarding and product training for new customers and develop trusted, lasting relationships with them
Offer ongoing dedicated support to the accounts you manage
Track the usage statistics of the client and derive actionable insights to capture wallet share.
Collate customer feedback and communicate this to the product team
Work with our product engineers to make Zuddl easier to use
Work closely with the Sales team to drive the growth within accounts
Work closely with cross-functional teams to ensure a smooth experience for both internal and external stakeholders
Identify opportunities for networking, referrals, and expansion within accounts
Demonstrate an expert-level understanding of the Zuddl platform and know all of the ways it can best support a customer's event
Leverage data-driven and analytical approaches to identify customer experience gaps and promote a deeper understanding of our users
Monitor the customer usage of the platform after their first event and seek ways to maintain optimal usage
Manage and track the health of your accounts through Gainsight and other tools

Core Skills Required

5 years + of experience in Account Management, Customer Success within a SaaS company
Managed clients in the US region and willing to work in US time zone (PST)
Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals
Tech Savvy - loves software, and tech and is excited to learn new software
Ability to teach yourself new skills and competencies, and find answers yourself
Excellent presentation and public speaking abilities
Great problem-solving abilities - assess all options before making a decision
Exceptional organization skills - you're used to juggling multiple priorities

WHY YOU WANT TO WORK HERE