Offer summary

Qualifications:

20+ years of professional services and deployment experience in global roles., 15+ years managing Oracle ERP/EPM/ERP Infrastructure projects with global teams., Strong leadership and project management skills with a focus on outcome-driven performance., Proven track record in transforming professional services teams and driving client satisfaction..

Key responsabilities:

Define and deploy cloud and on-prem project service solutions for optimal customer outcomes.

Drive process and tool development for predictable booking and revenue forecasting.

Lead strategic relationships with customers and collaborate with sales and pre-sales teams.

Accountable for professional services P&L and staffing strategies to maximize customer satisfaction.

Job description

Job Description

Main Responsibilities:

Define, design, and deploy both cloud and on-perm project service solutions (Oracle ERP, EPM, Cloud Infrastructure), to ensure solution sales and professional services teams are aligned, for the best customer outcomes.
Drive continuous development around processes, tools and solutions that drive our ability for predictable booking and revenue forecasting, leveraging data and cross departmental engagement to create metrics driven reporting.
Lead, build, and maintain strategic relationships with assigned strategic customers, leveraging the regional sales/account management, customer success managers, client partners assigned to them.
Develop and execute a robust interlock across sales and pre-sales, to scope and shape professional services offerings, during the sales process.
Fully accountable for directing the Professional Services leadership in all regions to assess new services offerings supporting the growth of the organization and evolving needs of the customer
Develop programs to deliver Professional Services presentations to clients/prospects either in person or via web-based tools and articulate our value proposition
Build and develop strong relationships and communication channels with, marketing, alliance, and solutions teams to facilitate information sharing and collaboration.
Enable relationships and engage in strategic conversations with other Datavail executives.
Define and implement staffing and organizational design strategies that maximize customer satisfaction, team productivity, best utilization, and cost effectiveness.
Accountable for the professional services functional P&L, working with FP&A to enable forward planning of the function, at pace.
Set the structure for the successful recruitment and retention of world class talent and ensure the successful and rapid onboarding of new team members into their roles.

Required Skills & Qualifications

20+ years professional services and deployment experience, within global or international roles leading mid/large transformation projects.
15+ years of managing the full lifecycle of Oracle ERP/EPM/ERP Infrastructure (on prem and Cloud) projects with global teams.
Strong leadership across project management/program management experience, driving outcome lead performance
Strong track record of transforming professional services teams, through on-perm to cloud solutions
Proven experience of running global teams at scale and through extensive and continued growth
Built and implemented global strategies within professional services
Proven of success driving global client satisfaction and account growth
Strong Executive presence and communication skills both written and verbal
Previous experience leading technical implementation teams preferred
Run a global EA-BU Professional Services P&L
Passion for learning and working with others to improve yourself, the team, the product, the company

About Us

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.

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