Research Operations & Enablement Manager

As Figma continues to grow, the volume and complexity of user research activities are increasing. The Research team is looking for a Research Operations & Enablement Manager to streamline and scale our research practices, enabling our researchers to focus on delivering impactful insights.

This role will be critical in implementing standardized frameworks, efficient workflows, and scalable processes to support the team’s success. By building systems that ensure consistency and quality across research activities, this position will empower Figma to generate insights that drive customer-centered product development at scale.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Streamline Research Operations: Develop and manage scalable workflows for participant recruiting, incentive management, and research project tracking.
• Support Tools and Resources: Oversee the research tooling stack, ensuring tools like Sprig, Great Question, and Snowflake are effectively maintained and optimized for team use.
• Enable Research Teams: Partner with researchers to provide operational support, including managing participant recruitment and incentives, enabling them to focus on delivering impactful insights.
• Foster Research Excellence: Maintain high operational standards through effective documentation, knowledge sharing, and process improvement.
• Manage Budgets and Vendors: Own the research operations budget, including vendor negotiations, renewals, and procurement processes.
• Drive Cross-Functional Collaboration: Work closely with product, design, and engineering teams to align research needs with organizational goals and priorities.