Field Service Supervisor

The Field Service Supervisor is responsible for overseeing the daily activities of a team of Field Service Engineers that provides technical service, repair and installation of ASP solutions within their own assigned territories. The Field Service Supervisor is responsible for the management of appointed service providers in ensuring assigned service activities are performed in accordance to ASP quality standards and completed on schedule. The Field Service Supervisor will be responsible to drive solution-oriented decisions, collaborating closely with cross-functional departments to ensure service contracts are processed accurately and efficiently, related invoice and administration is completed on time and all non contract service orders are invoiced accurately and timely.

Supervisory Responsibilities

• Manage the work of a team of Field Service Engineers and appointed service providers.
• Set daily priorities to drive achievement against team objectives.
• Responsible for the performance, training, and development of direct reports.
• Drive team to improve their FBS knowledge and application.
• Oversee parts management, trunk stock coordination, and customer escalations.
• Oversee proper OneASP work order management and service documentation.
• Deliver on service financials commitment.
  
  

Territory Responsibilities

• Perform advanced troubleshooting, repair, and installation of equipment within assigned territory.
• Create open lines of communication with the field and proactively develop targeted solutions to technical issues.
• Collaborate with internal and external partners to deliver customer-focused solutions.
• Work with leadership, customers, and personnel to schedule all aspects of technical/service work required.
• Advise on improvement opportunities for equipment efficiency, quality, and/or reduced cost of service.
• Manage customer expectations before and after interactions to ensure customer satisfaction.
  
  

Additional Responsibilities

• Complete all assigned training and documentation requirements within assigned due dates.
• Management of test tool calibration while ensuring timely calibration of test tools.
• Collaborate with spare part planner in ensuring the setup of adequate safety stock of spare parts in-country.
• Support the regional service leader in conjunction with the organizational goals and CVD’s and performing other duties as needed.
• Process RMA returns to support individual usage of supporting parts and equipment.
• Support internal and external audits as required, and completing any corrective action within the designated time frame.
• This position may require on-call responsibilities, after-hours or weekend work as needed.
  
  

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

This position is also eligible for bonus as part of the total compensation package.