E-Commerce Product Owner, Direct Channels

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

RESPONSIBILITIES AND DUTIES:

Product Management:

• Develop and maintain the product backlog and feature roadmap for four existing E-commerce sites and future online properties.
• Gather, analyze, and translate business requirements into actionable product specifications and technical deliverables to drive incremental revenue and enhance customer experience.
• Facilitate cross-functional communication and relationship building with senior leaders and vendors to ensure alignment on vision, scope, goals, and priorities.
• Collaborate with IT to ensure projects are completed on time and within budget, covering all phases from discovery and scope definition to planning, testing, launch, and post-launch support.
• Manage User Acceptance Testing (UAT) by overseeing cross-functional test teams, processes, scripts, and defect tracking.
• Provide stakeholders with timely reports and documentation for all projects.

Daily Operations:

• Oversee daily operations of existing B2B and D2C stores, including product catalog management, pricing, promotions, and website performance.
• Ensure all product listings are accurate, complete, and up-to-date with detailed descriptions, pricing, images, and relevant specifications.
• Perform configuration changes for all stores, systems, products, shipping, and customers in the testing environment and replicate changes in the production environment.
• Regularly monitor Google Search Console for errors, warnings, and performance issues.
• Identify and prioritize errors (e.g., 404 pages, crawl issues) with IT.
• Monitor index coverage and ensure sitemaps are correctly generated and submitted.
• Monitor mobile usability and prioritize issues with IT.
• Monitor and report on fraudulent activity.

EDUCATION:

• Bachelor’s degree required in computer science, business or related field
• Google Ads certification required
• Google Analytics certification required
• BA certification (CCBA or CBAP) strongly desired.
• PMP certification desired

QUALIFICATIONS:

• Strong experience in cross-functional business communication and relationship building w/ senior leaders and vendors.
• Business Analyst experience strongly desired.
• 5+ years of experience managing a Magento/Adobe Commerce store. Additional consideration given to candidates with experience managing multiple stores in a challenging environment.
• Strong knowledge of B2B and D2C E-commerce business operations, ERP, Order Fulfillment, SEO, and SEM best practices.
• Strong knowledge of project management methodologies.
• Additional preference for candidates with UI/UX and e-mail marketing experience
• Ability to excel in uncertain environments and adapt as necessary
• Strong influencing skills
• Excellent verbal and written communication and presentation skills, with proficiency in Microsoft Office
• Outstanding interpersonal skills with an emphasis on building strong team relationships.
• Experience in working with near/offshore system integration partners.
• Experience managing integrations with third-party software (ERP, CMS, CRM).
• Ability to gain a deep understanding of Watts' existing business processes and technical systems.
• Travel less than 10%

MANAGEMENT:

No direct reports

*PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

*WORK ENVIRONMENT:

• Work in an office environment.
• May occasionally be required to perform job duties outside the typical office setting.

*As required by the Americans Disabilities Act (ADA)

The expected salary range for this position is $112,000- $146,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws. 

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.