Offer summary

Qualifications:

Proven experience in IT support or help desk roles (5+ years)., Familiarity with CRM systems, preferably Zoho, and cloud-based tools., Strong problem-solving and communication skills., Proficiency in English (C1 level); Spanish is a plus..

Key responsabilities:

Provide technical support to internal teams and clients.

Troubleshoot hardware, software, and network issues.

Manage and optimize Zoho CRM and other business tools.

Document and resolve technical inquiries efficiently.

Job description

This is a remote position.

WE'RE HIRING A HELP DESK SPECIALIST – IT SUPPORT

Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?

At GOA-TECH, we’re looking for a Help Desk Specialist with an IT background to provide top-notch support and ensure seamless operations for our team and clients. If you have experience with CRM systems (Zoho preferred), IT troubleshooting, and system management, we want to hear from you!

What You’ll Do:

Provide technical support to internal teams and clients.
Troubleshoot hardware, software, and network issues.
Manage and optimize Zoho CRM and other business tools.
Install, configure, and maintain IT systems and applications.
Document and resolve technical inquiries efficiently and effectively.
Assist with security protocols and system updates. What We Need:
Proven experience in IT support, help desk, or technical assistance.
Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
Strong problem-solving and communication skills.
Ability to work independently and collaboratively in a remote setting.
Proficiency in English (C1 level) – Spanish is a plus!
Knowledge of basic networking, cybersecurity, and troubleshooting best practices.