Offer summary

Qualifications:

Minimum 5 years of experience in a related position assisting a large client base., Minimum 3 years of experience in systems implementation., Strong system configuration knowledge and advanced application software skills, including MS Office and SQL Server., Bachelor's degree in Business or Computer Science is preferred. .

Key responsabilities:

Serve as systems administrator for various applications related to Global Security and Business Continuity.

Handle administrative functions including user account maintenance, reports, and dashboards.

Troubleshoot software and operating system issues and assist in defining business functions.

Train system users and collaborate with management and support personnel across various offices.

Job description

Title - Application Support Specialist
Location - Remote
Duration - 6 months + possible extensions

If interested please email your resume to meghan.duffy@nttdata.com

Job Summary

The Applications Support Specialist is responsible for defining business and functional requirements, designs and manages technology applications, systems, and projects to support initiatives for Studio Systems group.

Responsibilities to include, but not limited to:

Serve as systems administrator for various applications for Global Security and Business Continuity groups (including Fusion Risk Management, Veoci, Sureview Immix, access control systems, agile workplace management system, etc.)
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Manage data feeds and other systems integrations
Assists in defining, documenting, and evaluating the current business functions and information needs
Assists in defining, documenting, and evaluating the current business functions and information needs
Troubleshoots software and/or operating system issues as necessary, including performing hands-on correction of problems
Interfaces with many layers of management and support personnel throughout domestic and International offices, if applicable
Designs specifications and assign programming and testing
Assists the Project Leader or Project Manager in developing and maintaining project work plans, and in meeting project expectations regarding completion on time and within budget
Works with Information Processing and Systems Planning staff, other systems development teams, and outside vendors, where appropriate, to plan and schedule required resources
Trains system users and ensures systems efficiency

Qualifications/Skills

Basic qualifications:

Minimum 5 years’ experience in a related position/system assisting a large and high priority client base
Minimum 3 years’ experience in systems implementation
Strong system configuration knowledge
Advanced application software skills including MS Office applications, and knowledge of relational databases (SQL Server) are highly desired

Desired skills/experience

Preferred

Bachelor's degree in Business or Computer Science is preferred
Able to work independently and to prioritize tasks effectively
Work well in a team environment
Desire and ability to develop professionally, both by learning from and sharing knowledge with co-workers
Work with minimal supervision
Able to solve most issues and/or challenges independently
Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization
Flexibility and expediency in learning new modules as required
Business knowledge of Security systems and Business Continuity are preferred
Background in Customer Service is preferred

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Required profile