Dutch Speaking Client Support Representative - Athens (Remote in Greece)
Offer summary
Qualifications:
Fluency in Dutch and English is essential., Prior experience in customer support or a client-facing role is preferred., Excellent communication skills with a focus on empathy and client satisfaction., Ability to work independently in a remote environment..Key responsabilities:
- Provide exceptional customer support to Dutch-speaking clients via phone, email, and live chat.
- Address client inquiries promptly to maintain high levels of satisfaction.
- Collaborate with team members to enhance service quality and document client interactions.
- Assist clients during the onboarding process and identify their needs for tailored solutions.
Job description
Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for a Dutch Speaking Client Support Representative to join our team, working remotely from Greece! We are dedicated to connecting skilled professionals with exceptional career opportunities, and we pride ourselves on delivering outstanding service to our clients. In this role, you will utilize your Dutch language skills to assist our Dutch-speaking clients, helping them resolve their inquiries and ensuring a positive customer experience. If you are passionate about customer service and eager to contribute to a dynamic team, we invite you to apply!
Responsibilities
- Provide exceptional customer support to Dutch-speaking clients via phone, email, and live chat.
- Address client inquiries promptly and effectively to maintain high levels of satisfaction.
- Collaborate with team members to share insights and enhance service quality.
- Accurately document all client interactions in our CRM system.
- Assist clients during the onboarding process, providing guidance on our services and tools.
- Identify client needs and offer tailored solutions to enhance their experience.
- Participate in ongoing training to stay updated on product information and best practices in customer support.
Requirements
- Fluency in Dutch and English is essential.
- Prior experience in customer support or a client-facing role is preferred.
- Excellent communication skills, with a focus on empathy and client satisfaction.
- Ability to work independently and manage multiple tasks effectively in a remote environment.
- Familiarity with customer support software and CRM systems is advantageous.
- A proactive approach and genuine enthusiasm for assisting clients.
- Flexibility to work various shifts, including evenings and weekends if necessary.
Benefits
# Fully Paid Relocation Package ( Flight, Transfer and Hotel )
# Monthly Salary
# 2 Extra Salaries Per Year
# Health Insurance
# Private Health Insurance
# Monthly Bonus
# And More....
Required profile
Experience
Other Skills
- Empathy
- Time Management
- Teamwork
- Adaptability