Czech Speaking Customer Service for E-commerce Department - remote from Greece

Patrique Mercier Recruitment is delighted to present an exciting opportunity for Czech Speaking Customer Service professionals to join an E-commerce Department in a remote position based in Greece. Our agency specializes in linking talented multilingual candidates with leading companies, ensuring that their skills and passions align for a successful career progression. In this role, you will be vital in providing exceptional support to Czech-speaking customers, helping them navigate their online shopping experiences. This position not only allows you to work from the comfort of your home in Greece but also offers the chance to engage with a dynamic industry while exploring a beautiful country. Join us and become part of a team that values customer satisfaction and fosters your professional growth!

Responsibilities

• Provide top-notch customer support to Czech-speaking clients through various platforms including email, chat, and phone.
• Assist with inquiries related to orders, payments, shipping, and product details.
• Resolve customer issues efficiently, ensuring a positive experience.
• Maintain comprehensive records of customer interactions in the company’s database.
• Collaborate with other departments to address and rectify customer concerns promptly.
• Stay up-to-date with product offerings, promotions, and company policies.
• Contribute to enhancing the overall customer service experience.

Requirements

• Fluency in Czech and good command of English (written and spoken).
• Experience in customer service or e-commerce is highly desirable.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks effectively and prioritize workload.
• Familiarity with customer service software and e-commerce platforms.
• Detail-oriented with a strong customer focus.
• Willingness to work remotely from Greece and adapt to a flexible schedule.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel - 2 weeks )